• Building a floral preservation business specializing in wedding bouquets, funeral/memorial sprays, and other special occasion flowers

• Migrating the Math Education Department website from WordPress to Brightspot• Assisting computer science students with Linux server lab setup• Writing documentation for new computer problems we resolve

• Implemented solution for organizational difficulties associated with supervising all internally reported bugs for a new 6-week interactive game experience• Translated business requirements into acceptance criteria for website redesign of 9 new website pages and features in a way that unexpectedly optimized the team’s ticket process• Monitored 15+ million customer events tracked through the Chick-fil-A One app for 200+ stakeholders through creating a dashboard used for analyzing feature success and potential future brand initiatives

• Built 1800+ more reliable database test environments and freed up 250+ developer hours to guarantee testing portals mimicked caregiver portals to reduce system downtime from faulty testing• Led quality assurance testing for 600+ positions responsible for saving caregivers 480+ hours for submit bug reports, attend meetings for ticket updates, and sending follow up communications• Enhanced speed of change process by troubleshooting and fixing reported database bugs in a timely manner ultimately resulting in receiving 2 internship extensions for remaining on the team

• Managed ads responsible for over 7,000 sales providing funds for the marketing team to grow by 250%• Allowed web traffic to be analyzed through setting up Google Tag Manager and Analytics data• Developed features on an existing Shopify website and helped create websites for 2 new brands• Discussed with Warner Bros licensing requirements and devise documentation that ensured company apparel and marketing initiatives would be approved with sufficient time for preferred clothing release dates

• Qualified inbound sales leads and maintained 400+ client relationships• Created instructional design videos and training articles for internal and external use• Quickest promotion to SDR in company history with two consecutive months as top salesperson

• Reduced average company response time on customer tickets via phone, email, and online chat

• Maintained project timelines and progress for team of 5 in content creation, market research, giveaways, and collaborations to ensure campaign success• Determined brand strategy and designed viral content for the company’s new TikTok page• Increased Instagram followers by 12% and engagement by 7% in 10 weeks

• Directed marketing signage and trends for department• Generated solutions for customer problems, fulfilled store orders, trained new employees, and organized store appearance