Morgan Peyton Email & Phone Number

Currently working on the QMO Team as a Quality Analyst in support of the Call Center and Concourse Applications in the Technology Department- Leading testing analysis for Customer360 (Salesforce Case Management application) for new enhancements to the application- currently leading initiative to maintain regression testing coverage within new testingapplication, Xray. Also exploring integrating automation testing to regression suite- Serving as Environment Gate Agent to help manage testing environments at an organization level, to reduce time loss with incidents and overlapping test schedules.

Dallas, Tx

Currently working on the QMO Team as a Quality Analyst in support of the Call Center and Concourse Applications in the Technology Department- Leading testing analysis for Customer360 (Salesforce Case Management application) for new enhancements to the application - currently leading initiative to maintain regression testing coverage within new testing application, Xray. Also exploring integrating automation testing to regression suite- Serving as Environment Gate Agent to help manage testing environments at an organization level, to reduce time loss with incidents and overlapping test schedules.- Previously supported: - Customer360 Team with analysis of Business requirements for the C360 Salesforce application - Project Management Office (PMO) in prep for governance and reporting within the Technology department

Dallas, Tx

• Evaluating requirements of Technical Operations Supply Chain team requests to develop tools for manipulating and automating data • Creating a Repairs Inventory Tool to send alerts when part inventory levels from Wizard and TRAX drop below set criteria levels, processed through Alteryx and output to QuickBase into a user specific dashboard• Building automated reporting system within Alteryx from Salesforce data to process and output reports for high level views of trends and departmental queues for maintenance repairs opened and closed within the month, save 4 hours per week by automating the reporting process• Leading initiative to learn and understand the capabilities of the cloud based software, QuickBase, to help teach and assist the Data Analytics team on how to best use and create applications for future reporting projects and tools• Learning how to maximize the querying of data sets with SQL and then manipulating the data through Alteryx and QuickBase

Dallas, Tx

· For two summer internships, assisted on team that provides support to 21 nationwide Provisioning locations for daily operations of loading food, beverages, and emergency supplies on to the aircraft· Executed Excel operations to compile, forecast, and analyze data for Cost Analysis and Product Usage Analysis of onboard sold products · Completed Lean Six Sigma White Belt Training through Southwest Airlines Continuous Improvement Department· Initiated creation of Cost Analysis on providing fresh limes onboard the aircraft in order to reevaluate cost/benefits of the program· Participated in Beverage RFPs for potential vendor contracts for product onboard the aircrafts

Dallas, Tx

· Updated Provisioning Manual procedures and Virtual Galley for interactive, in field use· Created an improved Inventory Report system in Excel for joint corporate and in field use· Lead project to initiate new FDA protocols in the Provisioning warehouses through signage and communication through leadership chains · In total over two internships, visited 9 Provisioning locations nationwide to gain further understanding behind the operations