Morgan Pickerrell Email & Phone Number

Miamisburg, Oh, Us

Monroe, Ohio, Us

Oak Brook, Illinois, Us

➤ Leading a team of 23 Customer Service, Machine Planning, Domestic Warehousing and Logistics Coordinators.➤ Owning responsibility for the entry and support of 15,000 sales order per year representing more than $685M in revenue➤ Managing a $88M domestic logistics budget for 20 third-party warehouses as well as 7 export port relationships.➤ Successfully navigating a challenging COVID19 environment and led the team transition to full-time work from home.➤ Gathering proposals, managing transportation vendor meetings and presentations, and preparing proposal comparisons.➤ Leading team through changes due to the sale of the business to Nine Dragons including vendor change communications➤ Partnering with the operations team to establish the export supply chain for the ND Paper Maine Operations; onboarding 4 transloaders and establishing relationship with MassPort to support shipping of 8,000 container loads/year.➤ Creating and establishing the outbound logistics supply chain for the ND Fairmont Pulp Mill that was acquired in 2019 as well as supporting 20,000 TPM of export volume by successfully establishing 5 transload relationships and 2 drayage providers.➤ Partnering with sales to establish service levels and onboard customers and building inventory to support product and machine transitions.

Richmond, Bc, Ca

➤ Led team responsible for $800M in revenue while collaborating across the organization to deliver customized solutions.➤ Partnered with sales to increase CFS sales volume by 13% and C1S sales by 37% YoY through machine scheduling.➤ Partnered with the Sales and Business Operations teams to prepare annual sales plan and monthly forecast refresh.➤ Oversaw task execution for Finished Goods Inventory and Capacity Planning to balance assets to maximize margins.➤ Maintained the highest level of delivery performance while working to meet sales forecasts and task execution.➤ Coached the Customer Service and Planning teams on evolving market trends to minimize costs and maximize revenue.➤ Led teams through daily decision making while overseeing inventory management and customer service support.➤ Participated on supply chain improvement projects focused on improving the customer experience and reducing costs.➤ Led the team through changes associated with the divestiture from NewPage including reorganization and office moves.➤ Received the Catalyst President’s Club Award in 2018 due to excellent support of customer and business initiatives.

Miamisburg, Ohio, Us

➤ Initially came onboard as Customer Service Manager in 2008 and promoted to Director of Customer Service in 2011.➤ Led team responsible for $2.6B in revenue and partnered with sales to increase core sales volume by 5% year over year.➤ Implemented a change to the quoting process resulting in a 54% improvement in handle time for improved service.➤ Participated in a successful change to the planning and scheduling processes which resulted in $3M annual savings.➤ Achieved excellent 2014 Customer Survey results where 64% of customers named NewPage their preferred supplier.➤ Led an initiative to improve visibility to an allocated market segment that resulted in greater quoting efficiency.➤ Launched the NewPage Personal Leadership Development Program that supported leadership training for 15 individuals➤ Hired and trained 40 Customer Service representatives and improved department Customer Experience scores by 18%.➤ Managed a cross-functional team effort resulting in improved communication and reduced decision-making escalations.➤ Supported integration efforts after the acquisition of a major competitor resulting in a centralized customer service team and migration to a common ERP platform.

Miamisburg, Ohio, Us

Miamisburg, Ohio, Us

Miamisburg, Ohio, Us

Bsba, Logistics & Marketing

Emerging Leader Certificate