· Assisted with recruitment process by posting job ads, proactive recruiting, filtering applications, scheduling interviews, assisting in interview process, drafting offer letters, and setting up all IT devices for new hires.· Managed interview scheduling for the in-house recruiting team: confirmed availability of interviewers and interviewees, set up meetings, secured meeting spaces.· Created, posted, and removed job ads in a timely manner on both external and internal job board sites as needed.· Respond to internal and external human resources related inquiries and request and provide assistance in a timely manner.· Eliminated process lags by revamping the company’s job workflows, email, and texting templates, and by integrating online interview scheduling and utilizing Calendly through JazzHR.· Spearheaded talent acquisition, playing instrumental role in building, retaining high-caliber teams and sourcing management and sales positions for 2 new departments.

-Maximized team knowledge and productivity by effectively training, monitoring anddirecting trainees in application of best practices and regulatory protocols.-Provided top-notch customer service to every customer and exceptional care to allanimals.-Contributed to client retention by consistently providing outstanding customer service toboth clients and pets.-Managed inventory, ordered new supplies and maintained optimal storage to meetexpected needs.-Spoke to customers regarding lodging, grooming, daycare services and pricing andcross-sold additional items, including pet food, treats and toys.-Delivered continuous focus and attention to lodged animals, promoting high level of careand oversight.-Managed more than 10 appointments per day and surpassed weekly personal sales goalsof $1500.

-Maintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concerns.-Provided quality clerical support through data entry, document management, emailcorrespondence and overseeing operation of office equipment.-Provided primary customer support to internal and external customers in fast-pacedenvironment.-Taught employees how to work with animals and relate to members of public to garnerinterest and support for operations.-Entered customer interaction details in Chameleon to track requests, document problemsand record solutions offered.-Performed various administrative functions, including filing paperwork, delivering mail,sorting mail, office cleaning and bookkeeping.-Took messages and provided information about County processes, hours andrequirements.-Offered friendly and efficient service to all customers, handled challenging situations withease.-Responded to emails and messages, processed donations and more than 60adoption/surrender applications daily.

-Provided constructive feedback to workers, which improved morale and boostedefficiency.-Assisted in training and skill development among department employees and serve asinterim manager.-Maintained high corporate standards at all times by ensuring that employees followed allcompany processes and procedures.-Identified conflicts among employees and used [Skill] and interpersonal communication tofind effective solutions.-Worked with more than 10+ animals each day to provide skilled grooming services.-Managed schedule for department employees, answered multi-line phones and excelledin customer satisfaction.-Surpassed weekly personal sales goals of $1,600 monthly department goals of $50,000.

-Processed invoices, accounts payable, accounts receivable and expenses using QuickBooks to facilitate on-time payment.-Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.-Executed record filing system to improve document organization and management.-Responded to emails and other correspondence to facilitate communication and enhance business processes.-Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.