Managed 20-30 accounts, providing support and ROI for a SaaS solution. The role included cross collaborating across departments including marketing, product, and engineering. This role included providing security knowledge such as SOC2 and ISO support.Additional responsibilities: Zendesk Support, Hubspot maintenance, post-live implementation projects, c-level engagement, data-driven strategies

• Proactively manage a portfolio of SMB to Enterprise clients, building a strategic approach driving ROI.• Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits, reporting, user events.• Understand clients’ needs and priorities in order to optimize platform usage through change management and strategic consulting.• Identify new opportunities: up-sell, cross-sell, additional training.• Project management, implementing new tools following cross-sells bring new solutions to life. • Effectively communicate application features based on our monthly releases to further facilitate client adoption.• Be the voice of the customer and provide internal feedback on how PeopleDoc can better serve our community.• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive results.

• Implemented BSB solutions to bring clients live, scoping a project plan and executing timelines.• Managed a strategic book of business for ADP's Talent Management and Professional Development products.• Proactively communicate to all internal and external stakeholders to ensure project deliverables stay on track.• Strategized with executives and project leads to execute change management.• Existed as the voice of the customer to communicate feedback internally to bring client ideas to life.

• Provided exceptional support in a fast-paced environment touching an average of 100 cases daily.• Developed in-depth product knowledge for all aspects of the Zenefits platform (i.e. HR, Payroll, Insurance, and Financial Products)• Operational tasks, executing project management implementing new solutions for existing clients. • Worked out of Salesforce to manage clientele and JIRA to report issues to Engineering• Implemented clients and supported them throughout their lifecycle on the platform. • Up sold pre-tax benefits by presenting demos, utilizing Microsoft Suite to create presentations.• Acted as a Senior Specialist, Team Lead, and overall valuable resource across all departments.• Managed multiple projects including audits, implementation, data analysis, and product feedback.• Worked closely with Product Owners to implement new features and map our roadmap based on internal data.• Acted as a liaison for clients between our third-party administrators to set up integrations.