Morgan Smith Email & Phone Number

Springfield, Ma, Us

Framingham, Massachusetts, United States

Longmeadow, Massachusetts, United States

-Responsibilities include supervising service operations at two restaurants; Posto and The Federal, overseeing catering orders, rectifying guest complaints, assisting with payroll, and training staff members.-Efficiently communicate with the Executive Chef and General Manager to coordinate a successful service involving catering orders, large parties and events, and up to 450 dine-in guests per evening.-Utilize Toast POS for all in-dining, takeout, and delivery orders as well as… Show more -Responsibilities include supervising service operations at two restaurants; Posto and The Federal, overseeing catering orders, rectifying guest complaints, assisting with payroll, and training staff members.-Efficiently communicate with the Executive Chef and General Manager to coordinate a successful service involving catering orders, large parties and events, and up to 450 dine-in guests per evening.-Utilize Toast POS for all in-dining, takeout, and delivery orders as well as analyzing the daily sales summary, adjusting time entries, restoring lost gift card data for guests, and modifying POS buttons for a more seamless and expeditious service experience. Show less

1, Mgm Way, Springfield Ma 01103

-Supervised and assisted front-line employees of the quick service food market generating up to $30,000 in daily sales. Received training in other restaurants and departments to assist with management coverage.-Attended monthly financial meetings reviewing profit and loss reports and income statements. Arranged 1:1 sessions with a mentor to review financial meeting minutes and gain an understanding of the preparation process for a P&L meeting with company executives. -Recorded inventory… Show more -Supervised and assisted front-line employees of the quick service food market generating up to $30,000 in daily sales. Received training in other restaurants and departments to assist with management coverage.-Attended monthly financial meetings reviewing profit and loss reports and income statements. Arranged 1:1 sessions with a mentor to review financial meeting minutes and gain an understanding of the preparation process for a P&L meeting with company executives. -Recorded inventory and ordered dry goods, food & beverage, and alcohol products on a daily basis. -Improved employee morale through maintaining a positive and energetic demeanor regardless of stressful situations. Show less

I will be leading the HTM Career Day Committee in transitioning Career Day from Spring to Fall Semester with Rapid Recruiting being held on Monday, November 18th and Career Day on Tuesday, November 19th, 2019. Responsibilities include overseeing planning, design, implementation, and execution of Rapid Recruiting and Career Day. I run all weekly meetings and keep the committee on task at all times. Towards the Career Day date, I will be compiling the function sheets for Career Day and Rapid… Show more I will be leading the HTM Career Day Committee in transitioning Career Day from Spring to Fall Semester with Rapid Recruiting being held on Monday, November 18th and Career Day on Tuesday, November 19th, 2019. Responsibilities include overseeing planning, design, implementation, and execution of Rapid Recruiting and Career Day. I run all weekly meetings and keep the committee on task at all times. Towards the Career Day date, I will be compiling the function sheets for Career Day and Rapid Recruiting. Subsequent to Career Day, I conduct grading of committee members and give suggested grade to Professor and Advisor Will Foley for further, official grading. Show less

University Of Massachusetts, Amherst

Being the Marketing Chair for HTM Career Day Committee, I am responsible for creating and editing all Career Day Collateral; Save the Date, Prospectus, Confirmation Packet, Welcome Packet, and Senior Reception Pamphlet. I manage all the social media accounts, posting information on a weekly basis to keep students, faculty, and recruiters up to date. In addition, I make PowerPoints recognizing our corporate sponsors based on respective sponsorship level. Finally, I schedule the photographer… Show more Being the Marketing Chair for HTM Career Day Committee, I am responsible for creating and editing all Career Day Collateral; Save the Date, Prospectus, Confirmation Packet, Welcome Packet, and Senior Reception Pamphlet. I manage all the social media accounts, posting information on a weekly basis to keep students, faculty, and recruiters up to date. In addition, I make PowerPoints recognizing our corporate sponsors based on respective sponsorship level. Finally, I schedule the photographer, videographer, and interviewees for Rapid Recruiting and Career Day. Show less

Umass Amherst

Managed $30,000 of expenses and $40,000 of revenue on an excel workbook, designed sponsorships, and coordinated all fundraising events. Organized the master company sheet; keeping track of payments, sponsorships, and extra necessities such as electrical add-ons, extra recruiters, and extension cords. In addition, I handled registration payments along with the HTM Finance Coordinator.

Amherst, Massachusetts

Throughout my experience thus far, I have been educated on the many responsibilities that come with being at the front desk as well as how to be a guest professional. Every weekend at Hotel UMass I work towards providing a smooth check in and check out process for our guests. I efficiently create, edit, and cancel reservations using our property management system, Room Master, followed by sending the guest a confirmation. In addition, I ensure the lobby and desk cleanliness exceed guest… Show more Throughout my experience thus far, I have been educated on the many responsibilities that come with being at the front desk as well as how to be a guest professional. Every weekend at Hotel UMass I work towards providing a smooth check in and check out process for our guests. I efficiently create, edit, and cancel reservations using our property management system, Room Master, followed by sending the guest a confirmation. In addition, I ensure the lobby and desk cleanliness exceed guest expectations. Past these responsibilities, I attend to all guests' needs to enhance their leisure and business experiences. Show less

Springfield, Massachusetts

-Shadowed directors, managers, executive chefs, and front-line employees of all hospitality outlets including the restaurants, bars, hotel, spa & salon, and maintenance. -Exhibited the ability to multitask and quickly adapt in a fast-paced and high pressure work environment. -Compiled a performance analysis of strengths and weaknesses in every department and formatted into Microsoft Powerpoint. Presented findings and proposed a refined staff training program to all general managers and… Show more -Shadowed directors, managers, executive chefs, and front-line employees of all hospitality outlets including the restaurants, bars, hotel, spa & salon, and maintenance. -Exhibited the ability to multitask and quickly adapt in a fast-paced and high pressure work environment. -Compiled a performance analysis of strengths and weaknesses in every department and formatted into Microsoft Powerpoint. Presented findings and proposed a refined staff training program to all general managers and directors. Show less

Milford, Massachusetts

As a swim lesson manager, I was responsible for marketing our summer program to the appropriate audience; the parents of young children within the area of Milford, Massachusetts. A few weeks before the program started, I collected payments as well as placed students into the adequate level. During lessons, I encouraged our instructors to create an exciting environment for the kids while strengthening their swimming skills. I supervised the lessons to verify the specific curriculums were… Show more As a swim lesson manager, I was responsible for marketing our summer program to the appropriate audience; the parents of young children within the area of Milford, Massachusetts. A few weeks before the program started, I collected payments as well as placed students into the adequate level. During lessons, I encouraged our instructors to create an exciting environment for the kids while strengthening their swimming skills. I supervised the lessons to verify the specific curriculums were being followed. At the end of the session, I submitted payroll of the instructors to The Town of Milford. Show less

Milford

Responsibilities include:-Maintenance(Vacuuming pool, washing deck, picking up trash).-Collecting and handling money for the company.-Watching the pool and caring for patrons when need be.

Amherst

As a housekeeper at Hotel UMass, I work hard during the busiest days of the week, including Saturday and Sunday mornings. I take on intense 8 hour shifts with a typical goal of cleaning around 100 checkouts by 5 pm. Responsibilities include tediously making a bed and dusting the room from top to bottom. Followed by the bedroom area comes the bathroom which must be completely sanitized and replaced with amenities. In order to be more efficient, us housekeepers work in teams. For example, as… Show more As a housekeeper at Hotel UMass, I work hard during the busiest days of the week, including Saturday and Sunday mornings. I take on intense 8 hour shifts with a typical goal of cleaning around 100 checkouts by 5 pm. Responsibilities include tediously making a bed and dusting the room from top to bottom. Followed by the bedroom area comes the bathroom which must be completely sanitized and replaced with amenities. In order to be more efficient, us housekeepers work in teams. For example, as I clean the bathroom, someone else will clean the bed area and we switch as necessary. From this job I have improved my teamwork skills as well as becoming more knowledgeable on how important housekeeping is within a hotel. I have also taken on leadership roles such as training new employees on how to clean a room beyond a guests' expectations. Show less

Milford

Milford, Ma

This internship required much more hands on training. I was trained to clean rooms such as make the beds, clean the bathrooms, and check for maintenance issues. By the end of the year I carried the expectations of inspecting the rooms on my own and calling them down to front desk. In addition, we shadowed the front desk employees and were trained on how to assign rooms to certain guests depending on their requests.

Hopkinton Ma

Milford, Ma

In my High School Hospitality class, Atlas travel presented us with certain projects. The most important project that we had taken over was their annual travel trade show. Each student was assigned with a vendor and was expected to work with them in order to make their booth as appealing as possible at the trade show. I was personally paired up with Norwegian Cruise Lines.

Milford, Ma

Completed online linchris university trainings. We were also trained in Housekeeping and Front Desk.

Bachelor Of Science - Bs, Hospitality Administration/Management

Cum Laude

Bachelor Of Business Administration - Bba, Marketing

Cum Laude