Morgan Surajram (She/Her) Email & Phone Number

• Writing website, email copy, long-form blog content copy for small business to convert sales and drive traffic • Managing, generating content and copy for clients’ social media accounts to increase brand awareness• Creating complete, branded websites through Squarespace and incorporating SEO• Providing clients reports on their social media analytics and feedback to their existing websites to help them make future decisions regarding their content, products and messaging • Via… Show more • Writing website, email copy, long-form blog content copy for small business to convert sales and drive traffic • Managing, generating content and copy for clients’ social media accounts to increase brand awareness• Creating complete, branded websites through Squarespace and incorporating SEO• Providing clients reports on their social media analytics and feedback to their existing websites to help them make future decisions regarding their content, products and messaging • Via social media platforms, create and post original content (Tik Toks, Reels, graphics created on Canva) to promote my services and provide businesses with tips and tricks to better advertise their businesses • Experienced in the following programs to create content: Canva (graphics), Audacity (audio editing), Open Shot (video editing), Instagram, Tik Tok, Facebook, Google drive applications. Show less

Toronto, Canada Area

• Working on a team of 2-50 staff to complete tasks in a timely manner• Providing catered experience to guests while adapting to changes with flexibility• Safely serving guests alcohol and food and maintaining a clean and safe work environment• Tracking liquor consumption and inventory to ensure proper stocking levels for future events• Representing the Steam Whistle brand at offsite event locations• Receiving empties in production factory and unloading them for washing… Show more • Working on a team of 2-50 staff to complete tasks in a timely manner• Providing catered experience to guests while adapting to changes with flexibility• Safely serving guests alcohol and food and maintaining a clean and safe work environment• Tracking liquor consumption and inventory to ensure proper stocking levels for future events• Representing the Steam Whistle brand at offsite event locations• Receiving empties in production factory and unloading them for washing, building and packing boxes, packing gift packs, working as a team, maintaining the cleanliness of production area Show less

Toronto, Ontario, Canada

• Ensure claims and different form types from injured workers and employers are registered in a timely manner to ensure prompt adjudication• Ensure the information is secure/verified by contacting appropriate parties at the workplace.• Inspect all incoming forms to ensure they are submitted to the right claim file.• Handle highly confidential information in a respectful manner and ensure confidentiality is not breached.• Create new worker profiles and new claims and editing… Show more • Ensure claims and different form types from injured workers and employers are registered in a timely manner to ensure prompt adjudication• Ensure the information is secure/verified by contacting appropriate parties at the workplace.• Inspect all incoming forms to ensure they are submitted to the right claim file.• Handle highly confidential information in a respectful manner and ensure confidentiality is not breached.• Create new worker profiles and new claims and editing existing ones, while making sure all necessary information is passed on to the appropriate personnel. Show less

Toronto, Ontario, Canada

• Using quick decision making, provide assistance, feedback, coaching and leadership to on phone call centre agents and respond to all written inquiries through teams chat in French and English• Provide on the job training to call centre agents, giving feedback and suggestions to research team• Assist in a timely manner with technical issues, i.e., installing VPNs, VPN connectivity, microphone/speaker, equipment and softphone connectivity issues, tracking calls, stats and trends from… Show more • Using quick decision making, provide assistance, feedback, coaching and leadership to on phone call centre agents and respond to all written inquiries through teams chat in French and English• Provide on the job training to call centre agents, giving feedback and suggestions to research team• Assist in a timely manner with technical issues, i.e., installing VPNs, VPN connectivity, microphone/speaker, equipment and softphone connectivity issues, tracking calls, stats and trends from callers and agents• Deescalate clients when returning complex calls to clients that wish to speak to a supervisor (Fr. /Eng.)• Multitasking, prioritizing tasks being flexible assisting multiple agents at once with different complex questions/issues Show less

Toronto, Ontario, Canada

• Deliver excellent customer service working in a fast-paced environment to ensure applicants meet eligibility requirements for small/medium business loan (all duties primarily in French, then English)• Assess applications and advise applicants next steps to acquire eligibility, notify applicants with empathy when they do not meet eligibility requirements • Refer callers to the appropriate supervisor, province, alternate program or agency representatives for service and/or when problems… Show more • Deliver excellent customer service working in a fast-paced environment to ensure applicants meet eligibility requirements for small/medium business loan (all duties primarily in French, then English)• Assess applications and advise applicants next steps to acquire eligibility, notify applicants with empathy when they do not meet eligibility requirements • Refer callers to the appropriate supervisor, province, alternate program or agency representatives for service and/or when problems or concerns occur• Deliver efficient and empathetic customer service to all forms of inbound and outbound contacts, provide responses through callbacks in a timely matter Show less

Toronto, Canada Area

• Provide catered customer service experiences to a wide range of customers • Responsible for maintain cleanliness and upholding to safe food handling standards• Organizing and receiving new shipment, answering phone calls• Responsible for promoting and enrolling customers in the loyalty program

Ymca Geneva Park

• Directly managing, training, evaluating, interviewing, hiring and onboarding a staff team of 35-50 staff• Providing staff training sessions and events• Planning weekly program events for the resort guests and conference guests• Managing a budget and purchasing equipment and supplies, managing inventory• Maintain existing and creating new safety standards in land and water based program areas• Liaison between program department and other departments• Other duties… Show more • Directly managing, training, evaluating, interviewing, hiring and onboarding a staff team of 35-50 staff• Providing staff training sessions and events• Planning weekly program events for the resort guests and conference guests• Managing a budget and purchasing equipment and supplies, managing inventory• Maintain existing and creating new safety standards in land and water based program areas• Liaison between program department and other departments• Other duties include report writing, taking phone calls, responding to emails, working as a bartender, filing, running fundraisers• Lifeguarding and administering first aid when needed Show less

Cf Sherway Gardens

• Proving customers with catered experiences• Responsible for signing customers up for loyalty program• Working on a large team of employees• Duties included fixing and putting away clothes, maintain tidiness, working a cash register

Ymca Geneva Park

• Responsible for 20 teenagers during an overnight one month program• Leading participants on a one week canoe camping trip• Planning and delivering leadership and team building workshops, events and activities• Covering in other program areas when no leadership participants were there• Lifeguarding and administering first aid when needed

Ymca Geneva Park

• Responsible for planning and running tennis and fitness classes for guests of all abilities and ages• Administering first aid when needed• Running evening activities for guests• Working on a team• Interacting with parents on their child’s progress

Ymca Geneva Park

• Responsible for planning and running activities for children of all ages• Administering first aid when needed• Working on a team• Running evening activities for guests of all ages• Choreographing dances for children each week• Writing short plays for children to perform each week• Interacting with parents on their child’s behavior

• Running on-ice hockey and skating drills and during off-ice hours • Running games and activities for the campers• Interacting with parents on how their children are developing as hockey players