As a Customer Retention Specialist at Polyconcept North America (PCNA), I assisted solving order issues with customers, research information to verify the best outcome, and meet customer events. I was in this role for over a year, and I have successfully satisfied customer needs and experience, while ensuring the best option is provided for the company and customer. I have a certificate in Business Administration and associate's degree in Accounting, which help me perform my duties with efficiency and accuracy.In addition to my experience at PCNA, I am also an entrepreneur and owner of a business that helps clients fix problems around their homes and businesses. I have been running this business for more than a year and a half, and I have contracts with multiple municipalities, funeral homes, churches, and mobile home parks. I handle grave digging, pipe work, driveways, sewer issues, water issues, retaining walls, and other services. I have over nine years of customer service experience and two years of supervisor experience, which enable me to communicate and delegate tasks effectively, provide positive and negative feedback, and ensure accountability and commitment. I am open to learn anything and I am motivated by challenges and opportunities to grow.