Morgan Wheat

Morgan Wheat Email and Phone Number

I.T. Leader/Business Owner @ Nationwide
united states
About Morgan Wheat

Self motivated people leader with a strong background in customer service, management, mentoring,retail banking and I.T. operations.

Morgan Wheat's Current Company Details
Nationwide

Nationwide

View
I.T. Leader/Business Owner
united states
Website:
nationwide.com
Employees:
29230
Morgan Wheat Work Experience Details
  • Nationwide
    Engineering Technology Manager Pct Support
    Nationwide Aug 2021 - Present
    Des Moines, Iowa, United States
  • Nationwide
    Supervisor I.T. Operations-Technology Service Desk
    Nationwide May 2016 - Aug 2021
    1100 Locust Street
    Leading a team of 15-20 analysts, managing the processing of incoming IT Service Desk requests (within a call center environment) to ensure professional, timely, and effective resolution of end user issues. Additional responsibilities include(but not limited to) the following: analyzing the overall operations performance of Service Desk activities and documented resolutions, identifying problem areas, and devising and delivering solutions to enhance quality of service and to prevent reoccurring issues, responsible for request handling and escalation policies and procedures as well as tracking and analyzing trends within Service Desk interactions and recommending solutions to improve the end user experience. Supervising, coordinating and providing leadership to associates/contractors. Ensuring all highly complex processing and customer service needs are addressed and resolved in a timely manner and within standards/guidelines. Coordinating staff work schedules to provide adequate support coverage, including off-hour support. Train, coach, and mentor IT Service Desk analysts/contractors as well as providing yearly and mid-year performance appraisals to staff, administer disciplinary action, and recommend merit raises, bonuses, and promotions when necessary additionally overseeing all aspects of the hiring process for new IT Service Desk Analysts.
  • Nationwide
    Team Lead/Specialist I.T. Operations
    Nationwide Feb 2014 - May 2016
    Des Moines, Iowa
  • Next Level Performance Academy
    Managing Partner/Director Of Programming
    Next Level Performance Academy Mar 2021 - Present
    2425 Hubbell Ave, Des Moines, Ia 50317
  • Wells Fargo Home Mortgage
    Reo Community Development Asset Manager
    Wells Fargo Home Mortgage Dec 2008 - Feb 2014
    Manage and market REO properties to Non Profits with the end goal of allowing low to moderate income familes home ownership opportunties, as well as to improve and stabilize communities.
  • Metlife
    Annuities Customer Service Representative
    Metlife Mar 2007 - Dec 2007
  • Wells Fargo Home Mortgage
    Home Mortgage Consultant
    Wells Fargo Home Mortgage Sep 2005 - Nov 2006
  • Hy Vee
    Assistant Director
    Hy Vee Jan 1995 - Feb 2005

Morgan Wheat Skills

Leadership Customer Service Management Public Speaking Coaching Sales Mortgage Lending Mortgage Banking Team Building Training Banking Nonprofits Loans Credit Insurance Reo Retail Loan Origination Fha Refinance Team Leadership Community Development

Morgan Wheat Education Details

Frequently Asked Questions about Morgan Wheat

What company does Morgan Wheat work for?

Morgan Wheat works for Nationwide

What is Morgan Wheat's role at the current company?

Morgan Wheat's current role is I.T. Leader/Business Owner.

What is Morgan Wheat's email address?

Morgan Wheat's email address is cy****@****hoo.com

What is Morgan Wheat's direct phone number?

Morgan Wheat's direct phone number is +151570*****

What schools did Morgan Wheat attend?

Morgan Wheat attended Iowa State University, Vanderbilt University.

What skills is Morgan Wheat known for?

Morgan Wheat has skills like Leadership, Customer Service, Management, Public Speaking, Coaching, Sales, Mortgage Lending, Mortgage Banking, Team Building, Training, Banking, Nonprofits.

Who are Morgan Wheat's colleagues?

Morgan Wheat's colleagues are Justin Schwenker, Shanna Pena, Gini Ryan, Eileen Guilfoyle, John Shilling, Melissa Snizek, Sarah Colvin.

Not the Morgan Wheat you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.