Morgan Wright Email & Phone Number

Abbotsford, Victoria, Australia

Broadmeadows, Victoria, Australia

Brunswick West

• Work with customers to enable them to return to a place of residence and a meaningful life through supporting them through a staged approach to recovery: Welcoming and engagement Strengths identification and individual recovery plan development Skill and capacity development Engagement and maintenance of natural supports Service exit and on-going self-management support • Support customers in a range of areas including: Understanding and managing customer’s own mental health Developing daily living skills and capacity for self-care Crisis and incident management Addressing stigma and managing issues arising from trauma Managing physical health Support the management of drug and alcohol issues Support to maintain or create meaningful activity through participating in community life, including education and Employment and utilising public transport • Purposefully engage with customers using techniques including: Brief intervention Motivational interviewing and coaching Family inclusive practice Trauma informed practice Conflict resolution • Behaviour support for dual diagnosis

As Team Leader at Mind's West Brunswick Peer Recovery Community I undertake the following tasks:• Lead and model for staff effective practice in the four main components of their work: working individually with customers; providing support to families and carers; undertaking planning and delivery of group work; and working with local service providers.• Coach staff in a variety of practice techniques such as: brief intervention; motivational interviewing and coaching; family inclusive practice; trauma informed practice; conflict resolution; behaviour support for dual diagnosis.• Actively support the use and awareness of Mind policies, procedures, tools and systems through staff development and modelling • Assist staff to problem solve, develop creative solutions and remain motivated in meeting customer’s goals • Support staff in understanding and managing customer risks • Positively influence and contribute to a service and team culture that focusses on meeting the customer’s goals using evidence informed practice • Provide practice supervision to staff who are providing direct support to individual customers • Operate within delegated authority and undertake a range of administrative tasks that support efficient and effective service delivery including: Rostering, Unplanned leave coverage.• Actively plan budget expenditure with guidance from the Service Manager • Ensure accuracy of client file data • Support the Service Manager to ensure performance targets are meet in line with funding and operational requirements

Essendon

• Generate and Qualify Leads• Develop and source client referrals• Schedule sales activity• Make calls to new and existing clients• Ensure customer service satisfaction and good client relationships• Develop sales proposals• Count money, sort charge slips and balance monies.• Maintain sales records.• Organise and process merchandise exchanges.

• Generate and qualify Leads• Develop and source client referrals• Schedule sales activity• Make calls to new and existing clients• Ensure customer service satisfaction and good client relationships• Develop sales proposals• Count money, sort charge slips and balance monies.• Maintain sales records.• Organise and process merchandise exchanges.• Process repair or alteration of merchandise.• Recognize and monitor security issues.

• Attract potential customers by answering product and service questions; suggesting information about other products and services.• Open customer accounts by recording account information.• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and following up to ensure resolution• Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.

Bachelor Of Arts (Psychology), Psychology, Politics, Philosophy, Sociology

Victorian Certificate Of Education, Vce

Activities and Societies: Debating, Choir, Junior Stage Band, Senior Stage Band, Guitar Ensemble