Morgan Wright Email & Phone Number

Achievements & responsibilities:• Current DBS check• Independently facilitated the transition of our backlog, eliminating a 4-month delay and bringing it up to date in a timely manner.• Maintaining regular communication internally and externally to facilitate the smooth and efficient operation of processes.• Communicating with patients, clinicians and client companies via telephone and writtencommunication, including social media.• Managing patient cases to ensure all data is up-to-date and accurate, and reports are issued efficiently and effectively to patients and health professionals.• Checking of files to ensure information is correct and compliant.• Daily use of the Microsoft Office suite and Adobe to create and amend clinical reports.• Coordinating and maintaining clinician diaries and appointments.• Handling patient and clinician data, and adhering to GDPR and privacy policies.• Handling urgent inquiries and requests from patients and clinicians.• Managing my own tasks, and prioritising tasks.

Birmingham, England, United Kingdom

Achievements and responsibilities:• Communicated daily both internally and across companies to ensure processes ran smoothly and efficiently.• Liaised with customers to support them through their health insurance claims and needs from the company.• Conducted data entry to ensure all customer data was up-to-date and accurate.• Distributed internal post.• Handled customer data and adhered to GDPR and privacy policies.• Took charge of and adhered to end-of-day handover deadlines.• Managed the franking of outgoing post.• Improved my IT skills through courses and daily use of the Microsoft Office suite.• Took charge of printer maintenance.• Acted as receptionist and took on the duties of this role (including introductions and guidance).• Reviewed and made recommendations on the existing mailing scheme, reducing the amount of paper-based communications by upwards of 60%.• Took charge of inventory and ordering of supplies.

Brierley Hill, England, United Kingdom

Achievements and responsibilities:• Reconciling of accounts and direct-debit maintenance and handling.• Processing of incoming business.• Communicated across companies to ensure our customers received the best service.• Liaised with customers to support them through their needs from the company.• Conducted data entry to ensure all customer data was up-to-date and accurate.• Took charge of the processing of cancellations and the reporting of such to management.• Handled client complaints and raised them to the appropriate managerial authority.• Handled customer data and adhered to GDPR and privacy policies.• Managed the franking of outgoing post.• Improved my IT skills through courses and daily use of the Microsoft Office suite.• Acted as receptionist and took on the duties of this role (including introductions and guidance).• Was awarded Employee of the Month in February 2021 for the introduction of a process to verify insured individual's identities in a quick but accurate manner.

Brierley Hill, England, United Kingdom

Achievements and responsibilities:• Processing of incoming business.• Communicated across companies to ensure our customers received the best service.• Liaised with customers to support them through their needs from the company.• Conducted data entry to ensure all customer data was up-to-date and accurate.• Handled client complaints and raised them to the appropriate managerial authority.• Handled customer data and adhered to GDPR and privacy policies.• Managed the franking of outgoing post.• Improved my IT skills through courses and daily use of the Microsoft Office suite.• Acted as receptionist and took on the duties of this role (including introductions and guidance).• Achieved my NVQ Level 2 Business Administration qualification and Fundamental Skills IT during this time, and was taken on as a full-time member of staff following this.

Pass

Education record

Education record