Morgan A. Email & Phone Number

Coweta, Ok, Us

Tulsa, Oklahoma Area

• Project Management for high priority customers and diverse products.• Organization of carrier timelines and customer expectations.• Hands on management through the project life cycle; order placement to activation.• Assess project risk and communicate potential delays to Management and Stakeholders. • Weekly, or more, calls with carriers to ensure the projects stay on task.• Presentation of spreadsheets and project status to customers. • Escalate with vendors and… Show more • Project Management for high priority customers and diverse products.• Organization of carrier timelines and customer expectations.• Hands on management through the project life cycle; order placement to activation.• Assess project risk and communicate potential delays to Management and Stakeholders. • Weekly, or more, calls with carriers to ensure the projects stay on task.• Presentation of spreadsheets and project status to customers. • Escalate with vendors and service providers for current and improved timelines.• Work with customers and vendors for inside wiring extensions or cross connects.• Long term experience with telecom products including but not limited to: Broadband, Ethernet, SIP, Hosted Voice, MPLS, IPSEC, LTE/Cradle Points and SDWAN.• Troubleshooting network issues and identifying signs when a project could be delayed. • Resolving escalations or escalating higher up the management chains when needed. • Reporting project status to management, key stakeholders, and senior executives.• Provide technical assistance, system testing, and troubleshooting.• Work with multiple carrier portals and systems for order tracking.• Inventory management for customer networks, phone numbers, and equipment.• Extensive work in Microsoft Excel for data tracking and comparisons. Show less

Tulsa, Oklahoma Area

I started off as an Offnet Ethernet Provisioner, sending ASRs, then within a year I was promoted to Project Manager. My main responsibility is to make sure our orders are moving forward without issue. This includes working to streamline processes, documenting the changes, training our provisioners, answering questions, handling escalations, and tracking our team statistics for my management and upper management. I have been placed in charge of high level projects to oversee that they are… Show more I started off as an Offnet Ethernet Provisioner, sending ASRs, then within a year I was promoted to Project Manager. My main responsibility is to make sure our orders are moving forward without issue. This includes working to streamline processes, documenting the changes, training our provisioners, answering questions, handling escalations, and tracking our team statistics for my management and upper management. I have been placed in charge of high level projects to oversee that they are handled correctly and this puts me in working relationships with many teams across various levels and companies.• Work with many Level 3 teams and upper management to support special projects.• Reporting project status to management, key stakeholders, and senior executives.• Training coworkers on new processes and product releases.• Lead meetings involving outside vendors and internal teams to monitor and control order progression.• Prioritizing daily work queue and scrubbing orders before assigning provisioners.• Support service delivery teams by answering questions, handling escalations, sending ASRs, and being a team leader. Show less

Responsible for managing and prioritizing daily work queue, identifying clean order requirements for various product types and size of orders. Ensure that ready tasks/job steps are closed in a timely manner to meet order interval. Also responsible for following up on orders requiring further information/clarification with Sales/Acct Development/SEs/Other Departments to resolve any issues relating to customer orders and billing issues. Ensuring Billing, 911, LIDB and Directory… Show more Responsible for managing and prioritizing daily work queue, identifying clean order requirements for various product types and size of orders. Ensure that ready tasks/job steps are closed in a timely manner to meet order interval. Also responsible for following up on orders requiring further information/clarification with Sales/Acct Development/SEs/Other Departments to resolve any issues relating to customer orders and billing issues. Ensuring Billing, 911, LIDB and Directory Listing information is accurate and sent in a timely manner. Remain current on PAETEC products and services, department procedures, and new Service Delivery updates.Provide feedback to Service Delivery Management and/or Change Management regarding process improvement and proposed changes to internal procedures Show less

Managed and prioritized daily work queue, identified clean order requirements for various product types and size of orders.Ensured that ready tasks/job steps are closed in a timely manner to meet order interval. Required to follow up on orders requiring further information/clarification with Customers and LEC's to resolve any issues relating to orders and troubleshooting issues.Worked with field tech's to ensure quality internet service by testing outside cabling and… Show more Managed and prioritized daily work queue, identified clean order requirements for various product types and size of orders.Ensured that ready tasks/job steps are closed in a timely manner to meet order interval. Required to follow up on orders requiring further information/clarification with Customers and LEC's to resolve any issues relating to orders and troubleshooting issues.Worked with field tech's to ensure quality internet service by testing outside cabling and equipment. Testing and troubleshooting of DSL/ADSL routers and switch equipment.Remained current on products and services, department procedures, and new Service Delivery updates.Provided feedback to Service Delivery Management and/or Change Management regarding process improvement and proposed changes to internal procedures. Show less

Worked trouble tickets which involved problem solving, troubleshooting, testing of network equipment and cables, and working with field tech's to resolve issues. Managed customer relationships and facilitated the resolution of any customer inquiry, order issues, or product questions. Placed outbound and answered inbound calls from our customers regarding their Local, Long Distance and Toll Free telephone accounts.Utilized and multi-tasked between many systems to verify… Show more Worked trouble tickets which involved problem solving, troubleshooting, testing of network equipment and cables, and working with field tech's to resolve issues. Managed customer relationships and facilitated the resolution of any customer inquiry, order issues, or product questions. Placed outbound and answered inbound calls from our customers regarding their Local, Long Distance and Toll Free telephone accounts.Utilized and multi-tasked between many systems to verify the services a customer had with us and ensured they were setup correctly.Professionally managed customer relationships over the phone and email and show an empathetic response during customer critical situations. Played a key role in providing process improvement ideas to better serve our customers. Show less

Supporting the Cingular Wireless customer base with all account, billing, and new/change/disconnect order activity.Specialized in service related to Paging, Prepaid, and Wireless Internet.Trained, beta tested, and instructed coworkers on new product releases.Manage customer relationships and facilitated the resolution of any customer inquiry, billing and order issues, or general product questions. Answer all inbound calls from our customers regarding their… Show more Supporting the Cingular Wireless customer base with all account, billing, and new/change/disconnect order activity.Specialized in service related to Paging, Prepaid, and Wireless Internet.Trained, beta tested, and instructed coworkers on new product releases.Manage customer relationships and facilitated the resolution of any customer inquiry, billing and order issues, or general product questions. Answer all inbound calls from our customers regarding their Cingular Wireless account.Utilized and multi-tasked between many systems to verify the services a customer had with us and ensured they were setup correctly.Managed customer relationships over the phone and email and show an empathetic response during customer critical situations.Worked orders for all customer service and trouble ticket requests.Played a key role in providing process improvement ideas to better serve our customers.Non-quota up-sell of ancillary products and features to customers as needs were identified. Show less