Experienced management professional with a commitment to process improvements and ensuring efficient and effective business operations. Over 15 years of increasing scope of responsibility and accomplishment in project management specifically in leading teams to accomplish revenue gains, customer service, staff development and training with an established reputation for setting new standards of excellence for Customer Relationship Management (CRM) and increasing client base. Results-oriented team player with a proven record for expanding brand recognition and impact. Recognized for contributions in increasing revenue streams and profitability, as well as a passion for problem solving and coaching individuals to success. Regarded as a regional expert and advocate for CRM, new product launches, as well as innovative sales, marketing and promotional platforms. Successfully manages and leads teams in various environments, both locally and remote.