Morgan Bacia Email & Phone Number

Boston, Ma, Us

• Organizing a product team responsible for managing and delivering enterprise-wide SaaS products• Overseeing a suite of products that drive productivity throughout the firm (Office 365 Suite, ITSM, Workday for FMS and HCM, Microsoft Dynamics, Icertis Contract Lifecycle Management and Project Portfolio Management)• Aligning PCG strategic objectives and enterprise business capability needs with Product Management initiatives• Establishing new policies and procedures for product management to ensure quality products are delivered in an efficient manner to the business• Voting member on the IT Steering Committee to help drive innovative technologies

Boston, Ma, Us

● Managing $10.5M budget, including but not limited to, all supported hardware, software and peripherals for the firm● Responsible for leading cultural change in the implementation of workplace agility, productivity, and employee enablement ensuring all staff could work remote.● Working closely with stakeholders to create and execute programs that facilitate a culture of engagement, collaboration, and innovation.● Ensuring strategic alignment across the firm to help deliver key initiatives benefiting all employees of PCG● Creating multi-channel communications, to promote adoption of PCG technologies and services, helping employees understand how to effectively use the tools provided to increase productivity and enablement.● Developing training curriculum for new hires, managers, and ongoing training for employees to keep them current on technology processes, procedures and functionality● Overseeing all asset management, support services, firmwide productivity applications (i.e., Office 365 Suite, ITSM) and learning and development

Boston, Ma, Us

Overseeing three teams all responsible for increasing the productivity and user experience of our internal customers by providing the technologies needed when they need them to accelerate the business.Employee Experience• Built a team focused on PCG employee experience to increase productivity• Drove adoption of products and features through Knowledge Base Articles, Videos, Trainings and Newsletters• Followed product management lifecycle and created strategic release plans• Identified opportunities to streamline workflows through innovation and automation• Collaborated with the business to solve for their pain points providing a better working experience.

Boston, Ma, Us

● Managed a team responsible for delivery services: server builds/decommissions/modifications; backups & alerting.● Helped customers select, acquire, configure and protect their infrastructure and data hosted on premises or in the cloud.● Oversaw Change and Problem Management.● Created numerous policy and procedure documentation.● Managed IT disaster recovery efforts and was responsible for creating, planning and running all IT datacenter DR exercises.

Boston, Ma, Us

• Managed infrastructure deliverables for multi-million dollar clients• Ensured ITIL process is followed through all stages of implementation• Conducted weekly infrastructure status update meetings with Product Directors, the CTO of the Practice Area and CIO• Worked closely with the infrastructure and networking teams to ensure requirements are being met for the practice areas• Implemented the RemedyForce SaaS ticketing system to manage all Change, Service and Procurement requests, as well as Incident Management• Created new procedures and documentation for the Delivery Manager team to utilize in order to help plan and communicate status to the Practice Areas • Business Continuity Coordinator for Education Practice Area• Disaster Recovery Coordination for Education product team

Norwalk, Connecticut, Us

• Lead multiple EPC (Electronic Payment Card) projects utilizing both onshore and offshore resources from inception through implementation• Managed several FDT (Federal Department of Treasury) projects for payment card disbursement and benefit enrollments from planning phase through implementation and all maintenance upgrades• Implemented an Android and iOS application for EPPICard® card transactions, check card history and balance• Ensured adherence to PMO and implemented several processes/procedures to be applied to all programs throughout ACS • Identified and implemented continuous process improvements in all projects• Facilitated and drove the Weekly Project Portfolio Review• Managed projects in both Agile/SCRUM and Waterfall methodologies• Managed backlog items based on client priority• Fully managed resource allocations and reporting actuals vs estimates on budget to stakeholders• Successfully deployed 8 releases on schedule and under budget in 2012

Norwalk, Connecticut, Us

• Responsible for acquiring information from senior management to create status reports on all projects for review by the CIO• Creating monthly newsletters and internal announcements• Supporting the Vice President of Payment Solutions and management team• Assisting in recruiting process by initiating I-9 verification, processing Direct Express background check documents, updating job requirements on internal SharePoint site• Member of the Events Planning Committee responsible for planning and coordinating events within the ACS group (team building, vendor services, corporate events)• Coordinate bi-monthly Town Hall meetings for both onshore and offshore employees via WebEx and phone conferencing system

• Responsible for finding, acquiring and servicing net new accounts • Managed direct sales relationships for dozens of SMB customers, in multiple local geographies • Created IT solutions for businesses ranging from website optimization to managed IT services• Built strategic marketing plans for businesses incorporating print and online advertising• Utilized Salesforce to build a pipeline stream

Dallas, Texas, Us

Responsible for accounts receivable, client transactions and calculation of broker commissionsEffectively managed a client account for 8 disposition properties within the continental U.S.Created fliers, press releases, aerials, market tour books and marketing piecesManaged revenue tracking database, deal files, contracts, listings and other documentsPrepared, sent and tracked all client invoicesHandled all travel arrangements, trade show registrations, and meeting schedulesOversaw booth operations at numerous trade show eventsTrained interns on various tasks including market researchCoordinated all aspects of office moves including vendor negotiations

B.A., Government

Supervisory Skills Certificate, Management