• Directed a large-scale undergraduate peer tutoring program, supporting over 200 participants and facilitating 900 sessions per semester.• Recruited and selected 75 tutoring staff members during peak application season, ensuring the program's academic support objectives were met through a rigorous selection process.• Developed and disseminated peer tutoring promotional materials, such as flyers, email communications, videos, presentations, and website announcements, resulting in increased tutoring sessions per week, higher tutor retention rates, and enhanced program awareness.• Designed peer tutoring leadership training and professional development resources in accordance with the College Reading and Learning Association (CRLA) guidelines by assessing training needs, facilitating group discussions, and gathering stakeholder feedback to tailor resources to peer tutors' needs.• Prepared and presented quarterly reports to the Director, Assistant Vice Provost for Undergraduate Education, and Assistant Director by collaborating with tutors, students, and instructors to compile program successes, student learning outcomes, and faculty perceptions of the program.• Analyzed program metrics to identify areas for improvement and implement targeted interventions, resulting in increased student satisfaction and engagement.• Supervised tutor performance, offering feedback through individual meetings, written evaluations, and group sessions.• Managed and created content for peer tutoring social media accounts, emphasizing student engagement and retention.

• Founded the inaugural peer tutoring program that catered to over 900 students per semester, facilitating an average of 250 tutoring sessions each term. • Recruited, selected, and supervised the activities of ten tutoring staff and six exam proctors; devised and maintained a tutoring staff schedule that ensured consistent coverage during all tutoring hours; designed and implemented an online registration system for academic support services.• Created Academic Support Services promotional materials resulting in a 30% increase in appointment volume and a 30% decrease in no-shows.• Crafted the tutor handbook, outlining processes, procedures, and best practices for tutoring staff through research, interviews, and collaboration with leadership.• Continuously developed, redesigned, and updated the tutee guidebook, a comprehensive resource detailing tutoring services, scheduling instructions, and frequently asked questions.• Established a school-wide testing support service catering to over 100 students with testing accommodations across six semesters by devising a budget, workflow, and dedicated support staff.• Acted as the Department of Accessibility Services liaison for the School of Nursing, overseeing the needs of students with disabilities.• Participated as a Progression Committee member alongside faculty and nursing program directors, outlining goal-setting plans for students requiring additional academic support.• Established processes to support at-risk students and developed intervention strategies for engaging them in obtaining essential support services.• Consulted with students regarding academic progress, reviewed short-term goals, and identified resources for educational assistance, enabling them to excel in courses and achieve greater academic success.• Presented information on academic support programs at events such as Admitted Students Day, Fall, Spring, and Summer Orientation, and in-class workshops, reaching over 500 students.