Morgan Best Email & Phone Number

Salt Lake City, UT, US

• Experienced PMO Team Lead with a proven track record of driving project success and fostering a high-performing team environment. Specializes in leading cross-functional teams to deliver exceptional results on time and.
• Leadership & Strategy: Guides cross-functional teams to align with organizational goals and deliver exceptional project outcomes on time and within budget.
• Team Development: Focused on nurturing talent and fostering a cohesive team culture through mentorship, support, and growth opportunities.
• Operational Excellence: Drives process optimization, manages performance metrics, and ensures teams meet or exceed expectations.
• Cross-Functional Collaboration: Enhances operational efficiency by working across departments, building strong relationships, and coordinating with other teams.
• Accountability & Ownership: Ensures high standards of accountability, consistently delivering quality results with integrity and reliability.

Draper, Utah, United States

• JourneyTEAM is a nationally recognized Microsoft Gold Partner, US Partner of the Year, and has been awarded as a Utah Top Places to Work. JourneyTEAM has a central goal to have happy customers, which include many of.
• Manage a team of Project Managers – hire, train, provide performance coaching, bi-weekly one on ones, help manage PMO budget Practice budget.
• Ensures projects are within scope, schedule and budget while mitigating risks within project.
• Coordinates internal and external resources for project delivery.
• Manages Practice Delivery, daily Scrum calls, resource capacity planning and project queue.
• Delivers project documentation regularly throughout project to inform stakeholders project status and project metrics.

Greater Salt Lake City Area

• Taught course curriculum for 6-12 credits per semester. Maintained grades, learning management system (Canvas) and overall classroom procedures.
• Created Sales Program courses and Project Management in an online model.
• Developed curriculum and teaching plans for multiple courses Professional Sales, Business Leadership and Project Management courses.
• Subject Matter Expert work liaison between the College, Publishers, Instructional Design team to ensure course content meets course deadlines.
• Assisted with mentoring and onboarding new adjunct faculty.

Utah Campus

• Worked directly with VP of Operations, Campus Director and director team on special projects (examples: employee engagement, student retention, commencement, onsite campus visits, campus revenue).
• Developed local campus calendaring process to maximize existing local resources with student programmatic needs, rolled out on national level. Created SOP and training materials, consulted with campus leadership and.
• Maintains student retention and work with administration and students to maintain and increase retention. The Utah campus maintains 19% higher student retention than other campus in region.
• Plans and executes annual commencement ceremony, responsible for all operational activities. Deliver all aspects of event on time and under budget.
• Responsible for operations of campus, upholding university policies while providing support to students, staff and faculty.

• Worked closely with the managers and directors of Student Services and Finance to develop group and individual training specific to their needs.
• Conducted Quarterly Training leadership training for approximately 40 counselors focused on student success.
• Performed one-on-one training with new and tenured counselors to improve skill set.
• Increased overall student retention with one on one coaching by 7%.

Utah Campus

• Acted as students primary contact throughout their degree. Served as the main liaison between the student and the University.
• Supported students as they transitioned from the enrollment (sales) team to the academic team as the lead contact until graduation.
• Maintained top student retention, averaged 87% student retention. Awarded Top Retention Academic Counselor.
• Prepared student schedules, leave of absences, student appeals and handled all escalated issues for student.

Mba, Business

Bachelor Of Arts (Ba), Technical Sales