Develop and implement IT Service Management, including Outage, Change, Asset and Event Management Policies and PracticesPartner with third-party vendors to champion and fulfill corporate initiativesRationalize Software Asset Portfolio, optimizing to critical business functionsManage and lead a team of Subject Matter Experts towards a successful and agile Standley’s eco-systemTransform inefficient and stale Dynamics CRM Environment into a nimble, scalable and efficient platform

Conceptualize, research, identify, support, analyze and recommend service expansion opportunities and new product offeringsProvide IT consultation services to internal and external clientsIdentify, advise and inform stakeholders of key deviations from IT and Security best practicesRetain all prior responsibilities, scopes of work

Define, develop and implement Business Intelligence function within Standley SystemsIdentify, coalesce and summarize data from discrete systems to aid in business decision makingDrive data quality improvement, baseline and KPI benchmarking exercises consisting of cross-functional teamsArchitect an all-encompassing data warehouse for use in intra-company reporting Develop, validate and implement data integration & solutions to optimize productivity Implemented 14 Intelligent Automation solutions resulting in 588 Hours with ROTI of 631%.Assist with defining and driving best practices throughout the organization

Serve as the SPOC for a growing Managed Service Provider for an Oil and Gas clientRecruit, staff, hire and develop team members to deliver contracted services at the highest levelReview monthly P&L statements to ensure accuracy; escalating required correctionsProactively review all Site Procedures Guides to ensure key processes are clearly documented, definedOther duties as appropriate

Develop and maintain governance documentation (Standard, Policy, Procedure and Process) related to Change Management (CM) activitySupport and drive the Cherwell to ServiceNow ITSM Implementation, specific to CM, Hardware Asset ManagementDrive understanding of ad hoc IT processes to ensure conformance to pre-existing SOX Key ControlsManage and support the Change Management process and users to maintain compliance with controlsFormulate, develop, communicate and implement CM process changes which reduce risk, increase operational agilityDevelop, provide and distribute CM analytics to a broad stakeholder audience to include IT Leadership, Internal Audit and Risk & ComplianceCapture, archive and overview Audit Documentation Requests from 15 discrete data sources

Daily support of mid-volume (~500k pages/month) Kofax Capture Enterprise / Transformation environmentReduce manual processing time for assorted Energy Sector document workflowsPerform routine Kofax patches as necessaryMonitor server health, performance and stability - escalating to Server Admins as appropriateServe as Subject Matter Expert for a BPO Imaging Center in customer-facing meetingsDevelop and maintain business continuity documentation to ensure current references and proceduresKey Project:Developed Kofax Transformation solution to extract 10 business critical data points from assorted crude oil transportation tickets - outputting pertinent data to an SQL database for departmental invoice reconciliation. Solution is leveraged to process 40k documents per month.

Responsible for providing application support services as appropriate.Design, document and customize Kofax Capture environment as needed to ensure security, availability, and performance. Develop documentation as well as training documentation to support Kofax systemactivities.Provide customer and operational support, listen to customer complaints and pain points, anddetermine the best course of action.Take action to improve usability, function and workflow optimization through improvedautomation using appropriate tools and concepts.Key Project:Developed a Windows Service to monitor 125 network shares for new files, generate XML data file and consume image and XML into Kofax Capture environment. Solution processed on average 30k files per work day.

Research, design, develop, test and implement robotic solutions (RPA) to reduce and/or eliminate manual processes within the business unitConsult with and advise leadership and decision makers to identify, recommend, implement, and support cost-effective technological solutionsEnhance the design of existing SQL databases to provide a stable and responsive applications and ad hoc report generation.Key Project:Develop an integration for a global customer's iCIMS (Onboarding documentation) to retrieve, index and release documents to customers ECM platform (FileNet)

Life cycle management of 3,600 Ricoh devices in Hertz locations across North AmericaDetermine divisional standards for the Hertz Corporation, under the direction of Global Document Services and other affected partiesDevelop, report, and analyze vital statistics for the fleet on an on-going basisProvide support by phone and email to a user base of approximately 22,000Served as the Subject Matter Expert in Kaizen events between the Hertz Corporation and Ricoh Inc.Achievements: Enterprise Circle of Excellence for 01-2012, 2012 Annual Enterprise Circle of Excellence

Graduate Assistant 05-2009 to 07-2011Assisted with the marketing development for the Executive PhD in Business programServed as transportation coordinator for the J. Sheth Marketing Consortium held in Stillwater, OkVarious other tasks, as assigned by the Director and Assistant Director of the Center.Financial Assistant 05-2008 to 02-2009Enter student invoice data into Access and specific university accountsReconcile university accounts on a monthly basisOther various tasks, such as copyright permission allocations for course packets.

* Assisted a student and faculty base of approximately 21,000 to overcome computer related difficulties upon request* Shared basic and advanced knowledge of Microsoft Office, Windows, and Internet terms to students in common language * Performed routine computer repairs and troubleshoot various issues

* Prepared tax returns for various clients, ranging from Individuals, to Interest Charge Corporations.* Complied with the policies and procedures set forth by the Firm and the Internal Revenue Code* Performed tax research to ensure that clients positions were being fully utilized