Morgan Pace is a dedicated Customer Engagement Analyst offering experience in digital retailing to create customer journey plans across Hilton’s digital touch points that drive exceptional experiences.In her 5 years with Hilton, she has learned to listen to stakeholder business needs and translate them into a customer journey aligned with platform capabilities, data and insights, and business operations. In one instance, Morgan collaborated on a customer journey that improved app opens by 20% and respective revenue by 55%. Her experience in HTML coding, as well as Tableau, Adobe Analytics, Magento, OpenCart, and Demandware programs assist her abilities to drive fanatic loyalty for Hilton.Morgan is highly ambitious and diligent in supporting her team to reach its goals. When the data and insights team needed assistance on their multiple priorities, Morgan allotted time out of her own work week to learn processes and programs to help the team achieve its required deliverables, and then went above-and-beyond to create new dashboards for team and stakeholder self-service.In addition, Morgan also coordinates Hilton’s Annual State Fair Day – taking +1,000 Team Members to the Texas State Fair – and served on the steering committee for Hilton’s Millennials Team Member Resource Group. Both opportunities are a reflection of her desire to work with diverse groups of people where she can bring her dedicated work ethic and ability to quickly learn and adapt when in a new situation.Connect with Morgan to discuss: Digital Retail; Customer Engagement; Analytics; Insights; Process Improvement; Personalization; Email Messaging; Mobile Messaging; Customer Relationship Management (CRM)