Chris Morgan Email & Phone Number

Auckland, New Zealand

Develop and implement sales & marketing strategies to increase revenue and profit margins aligned to the store budgets.• Manage store operations to maintain and improve customer service standards, ensuring compliance with health and safety regulations, and resolving any issues or complaints.• Analyse market trends to make informed decisions regarding product selection, pricing, and marketing and merchandising activities.• Manage the Retail operation ensuring that the appropriate staffing resources are in place to maximise profits, providing back-up where necessary.• Staff and HR process management, hiring of staff and maintaining best practice HR policies for all store staff.• Collaborate with SLT & company Directors to set company goals and develop policies and procedures.• Provide direction and leadership to store managers and staff to ensure consistent performance and high-quality customer service.• Manage inventory levels to ensure products are stocked and available for customers• Set and monitor budgets to ensure expenses are managed effectively.• Monitor competitors and industry trends to stay ahead of the curve and adapt to changing market conditions.

Auckland, New Zealand

Leader for the best Spa and Pool team in Auckland.Strategic management of Takapuna branch during the merger of Paramount Pools and Swimart.Cultivating a high-performance culture focused on exceptional service for trade and retail customers.Driving profitable growth and operational excellence.After successfully implementing the merger in Takapuna, stood up new store in Orakei.

New Zealand

Inline Hockey New Zealand is the governing body for Inline Hockey sports in New ZealandThe boards mission is to promote and grow inline hockey through the provision of opportunities to participate at all levels within our community.

Auckland

• Event photographer & camera operator for 15+ years• Assistant tour manager.• Tour photographer for a large number of New Zealand artistsSuccessfully created projects with:o Mediaworkso AMWAYo Showquesto Homegrowno IIHF – Ice Hockey World Championshipso NZ Comedy Festivalo The Rock FMo Think Inc.

Auckland, New Zealand

• Team Leadership and Development - Nurtured a team of young creatives in social media marketing, fostering a collaborative and innovative work environment.• Enhanced Creative Strategies - Improved creative strategies and visions, optimizing processes for higher creative output and efficiency.• Strategic Collaboration - Collaborated with the company founder to contribute to the rapid growth of the company, positioning it as a leading social media agency within the last 12 months.

Auckland, New Zealand

• Photographing large groups of school children & staff.• Generated 20% increase in revenue from new and existing school customers through providing exceptional customer service and developing relationships with schools. Tracked and monitored sales and school feedback to identify areas of improvement.• Oversaw training and scheduling of new photographers to ensure consistent high-quality work.• Increased customer satisfaction score by 20%, resulting in an increased customer retention rate of 60%.

Auckland, New Zealand

Media Production Intern for the 36th America's Cup in Auckland, New Zealand.• Dynamic Content Creation - Produced engaging photography and video content for the 36th America's Cup social media platforms and websites, contributing to a vibrant and dynamic online presence.• Graphic Design Expertise - Created visual graphics and templates for scheduled social media posts on platforms such as Youtube, Instagram, and Facebook, enhancing brand consistency and audience engagement reaching onaverage 700k viewers.• Multichannel Social Media Management - Managed and contributed to social media posts across diverse platforms, ensuring a strategic and coordinated online presence during a high-profile event.

• Strategic Marketing Leadership - Spearheaded SEO and online marketing campaigns through Google AdWords and Wordstream, optimizing the company's online presence and driving targeted traffic.• Precision in Multinational Order Management - Demonstrated exceptional accuracy in handling large multinational customer orders, ensuring seamless transactions and customer satisfaction.• Sales Growth and Customer Relationship Management - Successfully increased sales by 15% year on year through effective management of customer relationships, showcasing a keen understanding of client needs.• B2B Account Management Excellence - Excelled in B2B account management, specifically handling high-value clients with a focus on building and maintaining strong, long-term partnerships.• International Manufacturer Relations - Managed relationships and negotiated pricing with international manufacturers, showcasing global business acumen and contributing to cost-effective procurement.• Team Leadership and KPI Attainment - Effectively managed a sales team of 5, collaborating closely to ensure consistent achievement of Key Performance Indicator (KPI) targets.

425 Broadway, Auckland

Sales Consultant for Andrew Simms Newmarket• Consistently achieved high standard Key Performance Indicators (KPIs), reflecting a strong work ethic and commitment to exceeding sales targets.• Managed finance and accessory upgrades, ensuring that customers received personalized solutions that met their requirements while maximizing value.• Customer-Centric Professionalism - Ensured that customers were looked after to a professional standard, emphasizing a customer-centric approach, and contributing to a positive dealership experience.

Dunedin

• Used Sales - Successfully managed used vehicle sales in Dunedin, demonstrating adaptability and skills in a diverse market. Transferred to the Auckland New Vehicles branch after my first year with the company, showcasing a seamless transition and contribution to the company's needs.

• Focus on Career Progression - Commenced as a sales assistant and earned a promotion to Assistant Manager within just 4 months, demonstrating exceptional skills and dedication.• Significant Profit Growth - Played a key role in achieving an impressive 48% growth in Gross Prot (GP) in the first year, reversing a previous year's 5% loss. Contributed to the financial success and sustainability of the store.• Staff Training and Development - Led the training of new staff, showcasing leadership skills and contributing to the efficient onboarding of new team members.• Skill Enhancement for Existing Staff - Upskilled current staff, contributing to a knowledgeable and proficient team that positively impacted customer service and overall store performance.