Crystal M. Email and Phone Number
Crystal M. personal email
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With over 20 years of experience in tech across Healthcare and Legal, I am a Senior Systems Engineer at UPMC, supporting clinical and business departments in navigating digital transformation. I completed the Harvard Business Analytics Program with Distinction in June 2023, an intensive 18-month experience that deepened my skills in data-driven decision-making and organization-wide optimization.My expertise spans AI and cloud solution design, change management, adoption strategies, educational content creation, network engagement, and the application of people analytics and mixed reality technologies. I am passionate about leveraging technology to empower individuals, improve work environments, and drive meaningful impact. Additionally, I enjoy working with startups and expressing my creativity through music as a singer and songwriter.Skills: Azure, People Analytics, Business Analytics, AWS, R Studio, Python, AI, Machine Learning, Microsoft 365, Metaverse, Augmented Reality, User Experience, Employee Experience, collaboration, mixed reality technologies and creating educational content for technology that help people learn new skills.Top 5 StrengthsFinder Themes: Connectedness, Learner, Achiever, Responsibility, and Input.OAD: GREEN/Coordinator -- Creativity 10/10 - Versatility - 57/60Core Values: Creativity, Connection, Challenge and CareHow I Create: Digital Transformation, Emerging Tech Research and Development, Team Building/Engagement for Remote Workforce, Designing Digital Systems, Leveraging AI and ML, Connecting and Engaging from anywhere, Ongoing Compliance, Legal Writing, Knowledge Mapping, Adoption and Implementation of Teams, Yammer, SharePoint, Microsoft Forms, Power Automate, Office 365, Social Network Management and Songwriting.
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Systems Engineer - Senior (Enterprise Architecture)Upmc Jun 2022 - PresentPittsburgh, Pa, UsThe Enterprise Architecture team helps clinical and business departments going through digital transformation. Our team of diverse experts focuses on bringing both legacy applications and processes together to form a seamless and secure environment across 42+ hospitals across the US, Ireland, China, and Italy. -
Systems Engineer - Intermediate (Modern Workplace Team - Microsoft 365, Teams, Power Platform, Viva)Upmc Jul 2020 - Jun 2022Pittsburgh, Pa, UsLead key digital transformation efforts using Microsoft 365 to promote a more inclusive, connected, and accessible workplace. Applied the tech stack to complex systems and environments through end user education and championed technology adoption programs in partnership with Microsoft. Applied human centered design to improve user experience to evolving healthcare technology needs presented by the new normal. Worked with the communications team on digital event design to support more than 20,000 hous virtual events across the system - including leadership townhalls, symposiums, networking, general meetings, Magnet visits and more.- Committee member of the Women in IT Committee leading the Speaker Series and Breakthrough Sessions Cohort initiatives- Leadership team member of the Diversity Experience Network- Committee member of the Employee Experience Team
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Technical Writer (Modern Workplace Team)Upmc Oct 2018 - Jul 2020Pittsburgh, Pa, UsResponsible for producing high-quality documentation and training content to tell stories about digital transformation. Built new networks using Yammer and Teams to help inspire people adopt collaboration technologies at UPMC. Wrote, edited, and produced hundreds of videos to engage 100,000 employees to find their connection with technology. Developed and led a Microsoft Champions program within the organization for the implementation of the Microsoft 365 Stack.
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Singer/Songwriter And President Of Siren Smoke PublishingCrystal Morgan Creative Services, Llc 2000 - PresentProfessional Recording Artist, Multi-Instrumentalist and SongwriterVoted RAW Musical Artist of the year in 2015In 2014, she released her first EP "Drive". She worked in collaboration with Jeremy Colbert as the songwriting duo Grey's Fool. The EP was produced by Songwriter and Producer Bryan Cole at the Soundscape Studios. It features Grammy Nominated, Jimmy Mattingly on the Fiddle and was mastered by Grammy Award Winning Eric Conn of Independent Mastering in Nashville.Leveraged technology platforms like Twitter, LinkedIn, Facebook, and Instagram to build a global network and build meaningful relationships within the music industry to grow reach more than 140K engaged people. Activist for music education for all.Songwriter and collaborator with Yves Jean, The Commonheart, Black Little Birds
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Senior Administrative Coordinator - Risk And Regulatory Services Innovation CenterCarnegie Mellon University - Heinz College Of Information Systems And Public Policy Dec 2016 - Jun 2017Pittsburgh, Pa, UsCrystal supported the Deputy Director in coordinating Research Projects for the Center. Today’s fast-changing risk and regulatory environment is forcing rapid development of new technologies for monitoring, protection, and compliance. To advance the way organizations such as businesses and governments, as well as other stakeholders use these technologies, the Heinz College at Carnegie Mellon University (CMU) has established the Risk and Regulatory Services Innovation Center Sponsored by PwC.Leveraging CMU’s world-class thought and research leadership with PwC’s strategic client-engagement expertise, the Center conducts research on data analytics, information privacy and security, and other critical areas in the risk, regulatory and compliance sphere. Working closely with PwC resources, CMU faculty, students, and staff research, develop, and test next-generation technology solutions to help regulated industries, non-regulated industries, and the public safety sector solve their biggest challenges. -
Customer Relationship ManagerEnkompas Technology Solutions Jul 2013 - Dec 2016Pittsburgh, Pa, UsLead digital transformation for Enterprise and SMB clients. Created strategic plans and communications to address complex technology challenges with a focus on cloud solutions and managing big data for highly regulated industries.Received a Microsoft Marketing Award for social media engagement and technology adoption of O365 tech stack. -
Legal Compliance ParalegalAmerican Eagle Outfitters Nov 2010 - Nov 2012Pittsburgh, Pa, UsResponsible for implementing digital transformation with cloud platforms like Serengeti, the e-Verify program, and digital compliance training across 1,400 retail stores, 4 corporate offices and 3 distribution centers in the USA, Puerto Rico and Canada. Communicated important messaging for initiatives with leaders in every area of the business to ensure that the organization's compliance & culture were upheld, according to the laws governing each area of the business. Served on the CFO's taskforce utilizing big data analytics for compliance use cases. Managed EEOC and Department of Labor case lifecycle.Volunteer - AE Foundation, Junior Achievement, Big Brothers Big Sisters, and the Carnegie Library.Corporate Representative for the One Young World Conference - USA, Fall of 2012. -
Temporary Executive Legal Staff AssistantAmerican Eagle Outfitters Jul 2010 - Nov 2010Pittsburgh, Pa, UsReporting directly to the Vice President & General Counsel of AEO, Crystal Morgan performed general paralegal duties, provided detailed calendar management, reviewed contracts and updated the Serengeti System to ensure the organizations were in compliance with contract end dates.Crystal provided support for the Board Meetings and reporting related to the executives.American Eagle Outfitters then hired Crystal full-time as their Legal Compliance Coordinator.
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ParalegalSeth Law Associates Nov 2009 - Jul 2010Crystal Morgan supported the managing Attorney as a paralegal for Corporate Labor and Employment matters with a focus on immigration. Performed HR related tasks such as recruiting in compliance with EEO regulations, interviewing and payroll for the firm. Responsible for day-to-day case management, auditing and managing filing deadlines with a strict focus on detail and confidentiality. Served as communications lead for international clients, the USCIS and Department of Homeland Security and consular offices around the globe. Developed an electronic filing system to mirror the paper filing system to streamline data collection, case management and enhance organization.
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Director Of Business DevelopmentEyenavision, Inc. Previously Eyenovate, Inc. Apr 2008 - Sep 2009Developed global relationships via LinkedIn to grow the brand and portfolio of eye-wear products. Managed Tradeshows and Events in the USA and Europe to support the development efforts of national accounts in the Wholesale Laboratory networks with focus on Independent Labs as well as Essilor Labs. Managed 10 independent sales representatives across the USA and Canada. Established marketing opportunities with B2B partnerships.
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Coordinator - Business DevelopmentAllegheny Conference On Community Development Oct 2006 - Apr 2008Pittsburgh, Pa, UsCoordinated corporate expansion projects for organizations like US Steel, Mine Safety Appliances, American Eagle Outfitters, Southwest Airlines, Kennametal and Toshiba/Westinghouse. Supported the Senior VP of Business Development and the Senior VP of International Development. Branded the 10 County Region of Southwestern Pennsylvania (SWPA) as a growing innovative place to Live, Work and Play. Provided Tradeshow and Events Management. Coordinated complex international delegations visiting Pittsburgh in partnership with the World Affairs Counsel, British American Business Counsel and the Pittsburgh Center for International Visitors. Maintained consistent communication with Trade Magazines, like the Economist. Hosted Site Selection Consultants Nationwide during high profile sporting events, like US Open and the All-Star Game. -
Paralegal And Marketing ConsultantSeth Law Associates, Llc Jan 2005 - Oct 2006Supported Corporate Labor and Employment matters with a focus on H1-B immigration. Managed marketing, online presence and client relationships.
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Marketing, Tradeshow And Events Manager - ExternshipJohn Robert Powers Apr 2004 - Dec 2004Jakarta Selatan, Jakarta, IdManaged Tradeshows and Events to market the brand within the Pittsburgh region. Managed local public relations for the brand. Developed relationships with local media, budgeted and purchased media as well as maximized added value in additional in B2B partnership marketing with media related events. Recruited and managed the promotions team comprised of 25 part-time direct reports and a call center of 10 direct reports. Effectively developed talent and increased the quality of incoming leads through the creation of an education and incentives program for the promotions team. The program was rolled out to additional offices in the east coast due to the result of cost savings based on increased employee retention, measured in the testing phase.
Crystal M. Skills
Crystal M. Education Details
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Harvard Business Analytics ProgramBusiness Analytics -
The Bradford School Of BusinessMerchandising Management
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Seton Hill UniversityBachelor Of Business Administration - Bba
Frequently Asked Questions about Crystal M.
What company does Crystal M. work for?
Crystal M. works for Upmc
What is Crystal M.'s role at the current company?
Crystal M.'s current role is Strategic IT & Digital Transformation Leader | Senior Systems Engineer @ UPMC | Championing AI & ML Innovation | Harvard Business Analytics Grad | Mentor & Advocate for Tech Equity | Board Member.
What is Crystal M.'s email address?
Crystal M.'s email address is cm****@****ail.com
What schools did Crystal M. attend?
Crystal M. attended Harvard Business Analytics Program, The Bradford School Of Business, Seton Hill University.
What skills is Crystal M. known for?
Crystal M. has skills like Event Management, Human Resources, Event Planning, Business Development, Social Networking, Marketing Communications, New Business Development, Social Media Marketing, Creative Writing, Strategic Communications, Project Planning, Goal Oriented.
Who are Crystal M.'s colleagues?
Crystal M.'s colleagues are Eric Dershem, Allison Shipe, Shelly Lee, Jamii Squires, Brittney Mattis, Lisa Ann Corlazzoli, Rachel Eyler.
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