Morgan Dubose Email & Phone Number

Somerville, Massachusetts, United States

Candlewick Press specializes in publishing children's books for all ages. As the educational sales assistant, I organize sales meetings and take minutes, maintain weekly and monthly reports, distribute sales materials, and coordinate key mailings within the U.S. and Canada. I also prepare promotional materials for school and library accounts, as well as schedule author appearances for schools, fulfill sample requests, and assist the department where needed. As a personal project, exploring and researching possible growth within the homeschooling market.

Boston, Massachusetts, Estados Unidos

Fresh is a beauty brand that spans skincare, body care, and fragrance. As key holder, I managed tasks such as opening and closing, had a personal focus on stock management, and in addition, built lasting relationships with customers new and old. By creating a welcoming environment, following up later with a personal note, and informing guests of exclusive events and promos, I was able to form and sustain meaningful relationships with customers while also increasing sales, meeting personal targets, and often exceeding monthly promo initiatives. Maintaining an organized stock room, tracking item quantities and expirations, and updating ordering counts help not only myself, but the team and the store as a whole.

Boston, Massachusetts

The Wing is a coworking space designed for productivity, creativity and inspiration. Was originally hired as space staff, which included manning the front desk, giving tours, assisting with events, and interacting with members while also maintaining the space as a whole. Showing initiative within the kitchen space, was promoted to Cafe Key Holder, which included guiding the openings and closings, working the line, being a helpful point of contact to all staff members, and training new employees in this area.

Greater Boston Area

Outdoor Voices is a clothing company that specializes in technical recreational apparel. As supervisor, the job focus was on supporting efforts to provide the best overall customer experience. This ranged from customer interactions, to process ideation and improvement, and feedback to both store and corporate leadership, amongst other things. Responsibilities included understanding the product and maintaining product knowledge to connect all customers to the brand as well as promoting loyalty by connecting customers with our brand and the notion of Doing Things, both in and outside of our store. Additional responsibilities as supervisor included performing opening and closing procedures, managing cash handling at the start or end of the day, writing daily wrap-up reports, and completing operational tasks such as: cycle counts, inventory reconciliation, and online order fulfillments.

Boston, Massachusetts

Glossier is a direct-direct-to consumer beauty brand that grew an online cult following in less than ten years. As a Glossier Offline Editor, we were responsible for bringing this online brand to life. Responsibilities consisted of introducing customers to the Glossier experience, engaging with them and sharing product knowledge and personal testimony while facilitating an experience that is curated to each customer. This included helping customers choose the right products for the, finding solutions to their problems, checking out customers and ensuring they received their orders while facilitating a non-transactional environment, organizing and maintaining the flow of customer traffic inside and outside the store to ensure a well-coordinated operation, and clean and organizing the store to support the store’s overall operation.

Boston, Massachusetts

The Frye Company specializes in the manufacturing of leather shoes, boots, and accessories. As a sales associate, I am responsible for working directly with customers to create the most memorable experience possible. This includes giving outstanding customer service while also educating consumers about the Frye brand. A major accomplishment of this role has been getting the best Secret Shopper rating in the history of the Boston location within one month of employment.

Cambridge, Massachusetts

MIT’s Sloan Management Review is a publication that seeks to influence top thinkers, leaders, and managers, around the world. As the marketing and social media research assistant, responsibilities include launching MIT SMR’s Instagram this Spring, as well as finding new ways to innovate on the social media platforms currently utilized by the publication.

Jamaica Plain, Ma

Startup beverage company specializing in cold brew tea with national distribution of bottles and a flagship store in MA. Initial responsibilities included open/closing shop, preparing beverages, up-selling items and customer service. Following successful on-boarding, expanded responsibilities included designing point of sale and general marketing materials and merchandising. As assistant manager, tasks include scheduling, maintaining and ordering inventory, being part of the interview process, training new hires, and providing social media content for the shop. All responsibilities are completed with limited supervision.

Greater Boston Area

Bridgeton, New Jersey, United States

Local bakery focusing on pastries and baked goods. Responsibilities included making sure product was stocked, up selling, customer service, and closing cleanup. With passing time, duties increased to answering phone, closing register at night, preparing cake frostings, icing product, and working intense holiday shifts