Morgane Lemarchand Email & Phone Number

Sydney, Nsw, Au

Cité De Sydney, Nouvelle-Galles Du Sud, Australie

WiseTech Global is an innovative global developer of cloud-based software solutions for the international and domestic logistics industries (775 employees, 12,000 logistics organizations using their software across 130 countries).Key Responsibilities:- Project Manager of the End Users Orientation Course for WiseTech Global and their Customers o Identify and determine the steps of the course for End Users profiles to facilitate the use of their flagship product, CargoWise One o Create the communication and training plans with the associated documentation for CargoWise One (design of website pages, End User guides and quizzes) o Provide metrics and feedback on the CargoWise PAVE module course (for internal WTG users). - As a member of the Content Team, develop and deploy communications tools to educate the end-users (creation of user guides and e-learning videos)- Create videos, documents, and supporting files to facilitate the online learning for allocated CargoWise modules- Investigate training queries from customers relating to allocated modules

Cité De Sydney, Nouvelle-Galles Du Sud, Australie

Project: Manage multiple types of projects, from conceptualisation of the project through to implementation and creation of training schemes.Key Responsibilities - Maintain and progress current relationships with clients;- Plan and coordinate projects to deliver outcomes and meet requirements in a timely manner; - Creation of training documentation for projects both internal and external;- Manage and develop offers on the training platform for new clients; - Work closely with the Sales’ Director to increase company sales and identify new business opportunities.

Paris Area, France

Project: Internal audit on a project’s change management team.Alten is a software engineering company, a European leader in engineering and technology consulting.Key Responsibilities :- Identify the improvement opportunities for their change management strategy; - Develop the communication, training and post go-live support plans.Achievements :- Improved the performance of the change management team on their project;- Enabled ISPA Consulting to get a change management contract with the client following the audit.

Paris Area, France

Project: Implementation of CA Clarity, a Project & Portfolio Management tool, from the requirements analysis phase to the implementation of the solution.BNP Paribas is a multinational bank and financial services company.Key Responsibilities :- Develop and implement the Change Management Strategy (the communication,training and support plans);- Develop and deploy communications to impacted end-users (communications events, posters, emails, newsletters, flyers, satisfaction surveys, intranet pages and newcomerguide);- Develop and deliver training and performance support materials for 500 end-users- Carry out post go-live support activities (individual or group coaching sessions, workshops,etc.);- Identify and report project risks and issues and determine related mitigationactions;- Produce reports on project’s progress;- Standardise methods of working for projects.Achievements :- Became subject matter expert on the development and implementation of ChangeManagement Strategies for the implementation of the PPM tool for BNP Paribas;- Identified out-of-scope opportunities which resulted in the extension of our contractwith the client by an additional two years.

Paris Area, France

Project: Implementation of Maximo Asset Management 7.6, an Asset Management Tool.La Poste is a French multi-specialist company, offering postal services, banking, insurance, mobile telephony, digital services and business solutions.Key Responsibilities :- Create the communication and training plans;- Develop and deploy communications to end-users (email, newsletters, satisfaction surveys and project intranet pages);- Organise and coordinate the project kick-off (100 people). Achievements :- Optimised use of communication tools;- Delivered top quality documentation on increased efficiency of my tool for end-users as opposed to La Poste’s own collection of tools which were replaced by mine.

Paris Area, France

Project: Implementation of a group Change Management for GOYA program to modernise the workstations of 60,000 Group employees.THALES GLOBAL SERVICES is a management company focused on computer facilities, on-site management, operation of computer systems, data processing and related support services.Key Responsibilities :- Develop the Change Management Strategy, communications and training plans;- Deploy change management activities on a pilot unit (1,000 employees);- Support the company’s entities in tailoring standard change activities to specific sub-divisions of the THALES group;- Produce periodical reports on project progress.Achievements :- Successfully carries out change management activities with a strong change managementteam, which exceeded the client’s expectations;- Developed trust-based relationships between all the teams within the project (from the standard Technician teams to Executive-level management) which resulted in a strong collaborative culture and sense of belonging.

Paris Area, France

Leader of the Change management projects and internal communication for the Management Information Systems.Key Responsibilities- Created newsletters, debriefing, to any type of population (users internal tools, managers, directors ...);- Organised and coordinated two project kicks-offs (100 people);- Defined the organisation plan to deploy a client speech in Morrocco, and took part in its elaboration.

Paris Area, France

Mission: consultant in functional acceptanceKey responsibilities- Achieved testing and validate services / applications on mobile, PC, MAC, Xbox and internet providers;- Analysed requirements and create a validation strategy;- Wrote and edited test booklets;- Configured the applications before each test;- Monitored tests in Mantis.

Paris Area, France

Implementation of communication and training plans for the deployment of SAP and collaborative tools :• Create the tools of communications. • Create the e-learnings to help with distance learning and on the ground.• Train the key users of Management Information Systems.• Users support to post production, relations with support in Germany.

Paris Area, France

Objectives and issues:- Integration in an acceptance testing team and contribution to the development of an online banking site for one of their major clients.- Conducting unit tests on applications and recipe.- Study and development of an application for a Tomcat server.Result:Development of online banking site.

Morocco

Objectives and issues:- Supervision of the team and organisation of the overall logistics of the mission.- Privileged partner of the partner in Morocco, the National Documentation Center (CND).Results:- Distribution of 250 computers to associations working for rural development.- Training of beneficiaries: 100 people, training on Open Office products, word processing, spreadsheet, presentation, Gimp.

Paris Area, France

Objectives and issues:- Study on staff scoring.- Definition of service requirements.- Follow-up of the works of the municipality (tramway, vélib ', etc.).- Transmission of information between all teams

Mastère Spécialisé En Management Technologique Et Innovation, Technologie, Innovation, Management, Entreprenariat

Bac +6

Master Bac +5, Informatique, Electronique, Automatique, Formation Humaine, Gestion De Projet