Coordinated, organized, and facilitated the operation of all aspects of Emily’s Pantry & NOEP programsCreated, administered and interpreted evaluation tools for service delivery and facilitated appropriate improvements to progamsExceeded deliverable metrics by 15% quarterly through strict adherence to grant standards and dedicated service delivery by the teamPrepared all monthly and quarterly reports per contractual requirements and ensured contract deliverables were metCoordinated with development and marketing directors to adjust advertising when the pandemic prevented traditional marketingPrepared, managed, and maintained program budgetsMonitored and developed staff and quality client services through clinical and administrative supervision of staff, monthly team meetings, and regular department meetingsDeveloped and maintained policies and procedures related to program operationsConducted case conferences and ongoing outreach to maintain cooperative linkages with partner organizations

Built relationships with 9 local farmers markets that resulted in adoption of the Double Up Food Bucks programCreated Fresh Food Fellows, a youth workforce development program aimed at food system careersConnected with other local nonprofits to provide comprehensive services to the people of Buffalo writ large as well as the young people associated with the Fresh Food Fellows programWrote federal and local grants to obtain up to $150k of fundingCreated, administered, and interpreted evaluation tools including surveys, to improve service deliveryImplemented strategic planning process to refine goals and objectives for organization, and revise missionTrained coworkers to facilitate work readiness and other skill-building subjects

Organized, built, and oversaw the creation of a food-based entrepreneurship program including curriculum development and evaluation, planning, organizing, training, and management Liaised with external organizations and prominent community members to develop and grow partnerships for capital funding opportunities, ongoing business development services, and kitchen incubator prospectsTrained staff in workshop facilitation and small food business managementLed department-wide trainings on customer service.Managed grant including creating a deliverable timeline and creating an invoicing templateDeveloped metrics to evaluate impact and track successEvaluated and refined program by analyzing developed metrics, creating and administering surveys for participants and advisors, and implementing necessary changesManaged commercial kitchen space including scheduling and creating usage guidelinesPlanned, organized, and facilitated events for the Job & Business Academy

Responsible for 100 placements per year and accomplished 100% of placement goals for the first time in program history Secured 11 new employers in my first year by advocating for the young people and the programDeveloped, implemented, and evaluated MoveUp! program that secured pay raises and/or promotions for 80% of participantsManaged SYEP: responsible for all site monitoring, placement, database management, payroll allocation, and evaluationDeveloped and evaluated the Culinary Arts Training Program through a partnership with Whole Foods Market and Project RenewalCreated and implemented programmatic tools such as application tracking and modeled canvassing Collaborated with the education team to ensure smooth transition to college for all interestedCreated, facilitated, evaluated, and improved career development workshops for participants and partnering organizationsManaged and maintained databases with education, employment, and personal/confidential data about each participant

Recruited, hired, on-boarded, trained, and managed staff, conducted performance reviews, allocated pay raisesManaged budget for salaries, inventory, and sales; exceeded sales projections through innovative competitions and incentivesSystematized workflow to increase efficiency by creating agendas, checklists, and timelines for task completionCollaborated with other upper management personnel to strategically plan business expansion, created new revenue streams, and expanded target market through new and advanced product and service promotion