Morgane Filleau 🌱 Email & Phone Number

Montreal, Canada

Montréal, Québec, Canada

⚓ Présider l'association et les comités d'administrations⚓ Organiser des événements culturels et sociaux⚓ Recruter et superviser des bénévoles⚓ Établir un cahier de commandites⚓ Démarcher de nouveaux partenaires⚓Publiciser les événement sur les réseaux sociaux

Montreal, Canada Area

✂ Driven by my passion for travelling , adventures and products, I am a developing products for Go West Tours for 5 years. ✈ Working in San Francisco for a year, I am now working in the Montreal, which gave me the opportunity to broaden my knowledge of North America as a destination.✍🏻 Thriving in teamwork and customer relations, I am daily deepening my skills in oral & written communication internally as well as with the various production teams in English, French & German.My… Show more ✂ Driven by my passion for travelling , adventures and products, I am a developing products for Go West Tours for 5 years. ✈ Working in San Francisco for a year, I am now working in the Montreal, which gave me the opportunity to broaden my knowledge of North America as a destination.✍🏻 Thriving in teamwork and customer relations, I am daily deepening my skills in oral & written communication internally as well as with the various production teams in English, French & German.My specific tasks include:✓Receiving & evaluation quotation requests/product development for clients in B2B✓Understanding &redefining the client request based on my product & markets knowledge ✓Evaluating the client’s expectations & budgets✓Mindfully selecting the best suppliers & services✓Putting together the final product = the group scheduled tour✓Liaising with the Production & Product teams to ensure that all services are accurately booked. ✓Proactively communicating with travel agencies to gather all information necessary to ensure that a group will meet or exceed expectations✓Building excellent relationships with clients by anticipating their needs and satisfying their specific demands✓Drafting and issuing contracts, invoices, rooming lists, hotel lists and itineraries within strict deadlines.✓Ongoing communication with the client on tour progress, reporting problems encountered and the solution found to resolve it✓Using tools such as Access, Excel, Outlook, Internet and WordMy skills & assets developed in this position :✓Ability to work in a multicultural & international environment ✓Written & oral communication in English, French & German ✓Adaptability & flexibility, open mindedness & listening skills✓Detail-oriented ✓Ability to work under pressure with tight deadlines ✓Excellent customer relationship management ✓Prioritising the the customer satisfaction✓Teamwork✓Problem solving based on a good communication, respect of the client and the company core values. Show less

San Francisco Bay Area

Région De Brest , France

B&B Hotels is the first independant budget hotel brand in France, with 316 establishments in Europe, including 226 in France and 67 in Germany. Created in 1990 in Brest, Brittany, the group B&B offers quality services, accessible to individuals and professionals.Within this company, I acquired a valuable experience in selling & customer service and its goals :- Providing comprehensive products & services information to customers from all Europe.- Understanding and… Show more B&B Hotels is the first independant budget hotel brand in France, with 316 establishments in Europe, including 226 in France and 67 in Germany. Created in 1990 in Brest, Brittany, the group B&B offers quality services, accessible to individuals and professionals.Within this company, I acquired a valuable experience in selling & customer service and its goals :- Providing comprehensive products & services information to customers from all Europe.- Understanding and demonstrating customer care and high levels of customer service, in French, English and German.- Displaying good listening skills to identify customer needs in diverse circompstances.- Confidently making and closing sales.- Caring & targeted understanding of customer requests and claims, in order to offer an adequate and satisfaying solution.- International experience of selling & customer service, providing a good national service to a worldwide range of customers.- Language ability to provide efficient sales services switiching from English to German and French.- Team orientated tasks and team skills. Show less

Istanbul, Turquie

- Professional and life experience within a new culture, understanding and adaptability for different ways of living.- Responsable for two children (4 and 6) in a new environment.- Teaching French and English.

Région De Versailles, France

Teaching german to a student fo several months, with and understanding and interst for the language.

Licence De Droit Européen, Droit International Et Études Juridiques Internationales

Activities and Societies: Echange international pour 2 semestres à Georg-August Universität à Göttingen, Allemagne.

Master'S Degree, Tourism Management, Gpa: 3.50

Bachelor Of Laws (Ll.B.), Droit International Et Études Juridiques Internationales

- Academic year spent abroud through the Erasmus exchange program. - International & German law. - German language.

Hypokhâgne, Langues Étrangères Et Littératures, Général

Enseignement supérieur pluridisciplinaire: - Philosophie - Littérature française - Latin - Histoire - Géographie - Anglais - Allemand.