• Executes all activities for the entire recruiting cycle, including sourcing, interviewing, making offers, etc. for applicants in intern and early career development programs.• Develops plans for sourcing appropriate candidates, conducting the interview process, and extending offers to selected candidates while maintaining a low cost per hire.• Researches and sources candidates through advanced search techniques by developing internal and external search strategies per position assignment. Performing analysis, projections and preparation of management reports.• Assists in the development of recruiting strategies and advising hiring managers on practices that support the goals and direction of the organization.

• Created communications, job aids, and supporting materials related to program deployment (e.g., program launch, monthly check-ins, new functionality, detailed program information, etc.)• Performed general program support in a proactive manner to ensure successful learning events, including acting as a point of contact for programs and answering logistical and content related questions.• Developed supporting materials (e.g., PPT deck, job aids, infographics etc.), program evaluations or toolkits for users related to new learning programs or initiatives.• Designed logos to be used internally for learning programs and initiatives; including designing a logo to be distributed as a sticker for CEO Action’s Days of Understanding.• Utilized relevant learning technology and platforms in deploying/implementing development programs and initiatives (e.g., LMS, Udemy)• Participated in design and development of talent development programs (e.g., leadership, mentoring, DE&I, etc.).• Administered program evaluations, review/analyze data to make recommendations on improvement; may enter data if needed• Set up appropriate functionality in LMS or other learning platforms to support leadership development programs (working with appropriate U.S. Steel personnel).

• Answered high-volume customer initiated inbound phone calls, and other correspondence, from employees and retirees and interdepartmental personnel regarding various benefit and payroll matters.• Served as first point of contact for handling all retiree requests related to address changes, direct debit forms, power of attorney requests, pension verifications and banking related questions.• Assisted employees and plan participants to navigate through the employee benefits and payroll self-service website and other related technologies; promote the usage of these technologies to the customers.• Assisted employees and retirees with inquiries and establish rapport with the client to best understand their needs.• Directed participants understand their benefits options and assist employees and retirees in making benefit elections.• Entered benefit elections on-line on behalf of our employees and retirees, only when applicable or when a technology restriction exists.• Kept management (direct supervisor) advised of potential problem areas and recommends/implements solutions as appropriate. Escalate potential problems in a timely manner.• Initiated case management for business processes.• Managed case load of outbound calls to inform participant of issue resolution.• Contacted participants as needed to relay time sensitive information for benefit and payroll related matters.

Human Resources Department • Performed administrative duties in support of the maintenance of employee records, Paid Time Off requests, time cards, new hires, and terminations.• Proactively worked through COVID-19 Pandemic to ensure the safety of employees in uncertainty and adapting to daily changes in legislation. • Provided support in functional areas such as recruitment and employment, training, job descriptions, benefit and policy administration.• Digitalized the HR department by creating an online job application and implementing a virtual employee tracking system.Marketing Department.• Fulfilled and tracked quarterly promotional item supply orders across 8 branches to ensure that requested quantities of items were accurately documented accordingly that averaged 1,000+ items per quarter.• Documented incoming inventory within Excel to maintain an accurate count of inventory.• Conducted quality control of samples, incoming items, and current items to maintain Association's standard of quality.• Collaborated with Marketing Coordinator and VP/Treasurer for new apparel, promotional items, and community events to bring ideas to life.• Collected and counted monetary donations exceeding $500 for Association sponsored Denim Days.• Planning Association wide Denim Days to support local and national causes such as the American Heart Association, community food banks, or local families.

• Interacted with visitors within the department and on the phone to assist them with their needs.• Supported department faculty by completing various confidential tasks personally entrusted to me that require confidentiality, punctuality, professionalism, and accuracy.• Exercised good judgment in dealing with unexpected challenges to provide exceptional customer service to internal and external customers.• Fostered relationships within the department by being a team player and willingly accepting any assignment to serve fellow students, faculty, and administration.

• Represented various departments on campus with communication outreach by making phone calls and follow-ups to targeted audiences to achieve desired results.• Provided professional and consistent customer service to internal and external customers.• Used Gecko Engage software to make outboard calls and documented results of each attempted contact.• Managed workflow to meet deadlines and quotas on work output.• Collaborated with the Director to ensure campaign content, outcomes, and documentation meet department standards.• Participated in continuous improvement sessions to improve and enhance efforts of the Communications Center.• Provided support, as needed, within the Department with phones and clerical activities.• Analyzed campaign and survey data looking for trends and opportunities for improvement by using Microsoft Excel.

• Led campus tours to prospective students and their families with knowledge of history and interesting facts.• Taught incoming students how to utilize the university technology, email, and learning management system.• Represented Cal U outwardly professionally among small and large audiences.

•Possessed immeasurable experience in multitasking, managing within a high-stress environment, while providing excellent communication, customer satisfaction, and conflict resolution.•Provided exemplary hospitality and empathy to customers and work with any dietary concerns and special requests.•PLCB-RAMP Server/Seller Certified

• Prepared agendas, calendars, and status reports on InDesign for clients and internal use• Collaborated with account executives on proposals, client requested documents, and designs.• Conducted research as assigned and present findings to board of executives• Composed press releases and dispersed to media outlets• Proofread client or internal created documents to collaborate with design intern on changes, corrections, and ideas.• Contacted prospective and current clients through outreach to set up meetings and business opportunities.