Morgan Edwards, Mba Email & Phone Number

Remote

In Women’s Health is a community of mission-driven leaders looking to improve the lives of Women.

St. Matthews, Ky, United States

Customer focused client service specialist supporting Women’s Health providers and patients with Invitae’s expanding services. -Resolving missing information for providers and patient orders. Filing Jira Tickets as needed and investigating samples in LIMS.-Assist providers and patients with sample and specimen failures.-Respond to various type of inquiries from providers and patients to improve customer engagement, retention, and success-Assist other colleagues and teams in issues that arise so we can provide the best customer service to our providers and patients.-Proactive and committed to improving customer satisfaction across my regions. -Proficient in using Salesforce for all activity throughout the workday.-Provide the best customer service to all providers and patients on the phone daily.-Delegating inquiries to other internal teams when necessary to make sure our providers and patients get their issues and questions resolved in a timely manner.-Assist Client Relationship Managers by forwarding messages and concerns from their Accounts.- Enhanced customer success, retention, and engagement within my Regions by being the main point of contact for time sensitive issues.-Assist with miscellaneous projects with my Lead as they arise

Louisville, Kentucky, United States

Louisville, Kentucky

Experienced data analyst managing systems to help improve quality care given to patients, and perfecting recidivism rates to increase revenue and government returns. -Assist over 100 different locations with entering data correctly into our Electronic Health Record system. -Analyze and track data for more than 100 locations and create a plan of action to improve our data collection process. -Analyze the care given to patients by investigating incidents and creating a plan of correction to improve the quality of care. -Track and record all Government surveys that occur at any location. This includes tracking and paying any monetary penalties that may occur and all tags that we receive per survey.-Design and publish monthly Clinical Newsletter for the entire company.-Assist in tracing COVID-19 positive employees and patients.-Using Salesforce to track COVID-19 employees and resident cases.

Louisville, Kentucky Area

Experienced sales and store manager providing brides with the ultimate shopping experience and helping them design their dream gown while maintaining the store’s operations.• Meeting monthly sales goals, organizing orders, maintaining relationships with current and past brides.• Minding the store’s advertising, social media accounts, networking, sales reports, inventory, budgets, and day-to-day operations.

Many years of experience in Long-Term Care has given me the knowledge of laws that facilities have to follow and that reports were done legally and accurately. • Worker Compensation, EEOC, General Liability, State Survey Tracking, and Compliance Reporting• Supported databases, employee background checks, investigations, and log state surveys for all locations.

An interim position that turned into a full-time learning experience, taught me a lot of new things in regards to different aspects of a company, legally and responsibly.• Minded worker compensation claims and investigations, OSHA 300 logs, EEOC cases, general liability cases, and OSHA annual surveys.

Louisville, Kentucky Area

Eight years of experience has created me to be an expert in customer service, styling, and operating a store.• Responsible for opening and closing duties, and maintaining inventory. • Rotated displays and merchandise, along with the store layout to stay appealing to the customer’s eye.

Louisville, Kentucky Area

As a new sales representative I was responsible for gaining new accounts, which ended up teaching me new things about my talents and myself. The challenge was selling and understanding the product.• Negotiated new client contracts• Meeting sales quota, which included demonstrations and public speaking.• Track potential and existing customers with Salesforce

Louisville, Kentucky, United States

Louisville, Kentucky Area

Expanded my knowledge in a health care setting, helped meet corporate goals, established office and organizational skills, worked informatics department with a new call system, and helped meet expectations of the State Government.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (B.S.), Healthcare Administration, 3.5

Activities and Societies: Alpha Omicron Pi, Dynamic Leadership Institute, Relay for Life Executive Committee, American College of Student.