Client Service Manager Ii (Technical Architect)
Current
May 2023 - Present
AeroLeads people directory · profile
Rhys Morgan Email & Phone Number
Client Service Manager II (Technical Architect)
at
Avaya
1 work email found
@avaya.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Client Service Manager II (Technical Architect)
Location
Greater Cardiff Area, United Kingdom, United Kingdom
Company size
Who is Rhys Morgan? Overview
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Quick answer
Rhys Morgan is listed as Client Service Manager II (Technical Architect) at Avaya, a company with 14272 employees, based in Greater Cardiff Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at avaya.com and a matched LinkedIn profile for Rhys Morgan.
Rhys Morgan previously worked as Managing Director at Corkscrew Developments Limited and Managing Director at Morcom Ltd.
Company email context
Email format at Avaya
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*@avaya.com
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Profile bio
About Rhys Morgan
As a Solutions Architect specializing in the Avaya Aura platform, I bring extensive expertise across both UC & CC portfolios and their related technologies. With a background in both commercial and military IT, my focus lies in developing contact center solutions that align with business objectives. I have a track record of effectively troubleshooting complex voice networks, identifying areas for improvement, and managing all phases of system development, from requirements definition to ongoing support and process improvement.I am highly proficient in crafting precise documentation and specifications, including service descriptions and my role as a Solutions Architect contributes to the success of customer initiatives and organizational goals.
Listed skills include Cisco Technologies, Help Desk Support, Vmware, Network Security, and 16 others.
Current workplace
Rhys Morgan's current company
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Avaya
12 roles
Rhys Morgan work experience
A career timeline built from the work history available for this profile.
Managing Director
Corkscrew Developments Limited
Jan 2019 - May 2023
Managing Director
Morcom Ltd
Currently providing Avaya UC/CC solution architecture design & implementation support on one of the largest SIP deployments in the world using the latest Avaya UC products including Avaya Equinox Presence/IM Federation to Skype For Business On Premise.
Dec 2017 - May 2023
Uc Systems Engineer
Provided senior consultation for day 1 solution design & implementation support for Enterprise customers on the Avaya Aura solution. As a secondary role I provided an escalation point for both Enterprise and Mid-market customers to internal team members in order to resolve critical issues. As a tertiary role I also provided onsite face to face training of.
May 2017 - Nov 2017
Senior Unified Communications Engineer
Tuped across from HPE to DXC as part of the HPE - EntServ merger with CSC and continued my role as principal UC engineer for Bosch.
Apr 2017 - May 2017
Senior Unified Communications Engineer
Principle UC engineer for Bosch supporting the entire Bosch Global solution. Tuped to HP Uk Ltd as part of the APCS sale from Avaya to HP and retained my role as principal UC engineer for Bosch Global to manage and provide remote troubleshooting for the global UC backbone solution including EMEA, APAC and Americas regions. I continue to provide support and.
Nov 2014 - Apr 2017
Aos Senior Technical Support Engineer
Moved from RSE to AOS due to redundancies within Avaya and became the principle UC engineer for Bosch Global to manage and provide remote troubleshooting for the global UC backbone solution. The mixed H323/SIP solution includes Communication Manager/Session Manager/Presence/Avaya SBC’s to One-x Communicator and 96x1 endpoints along with DECT base units..
Mar 2014 - Nov 2014
Regional Services Engineer
Joined the Regional Services Engineering team to provide onsite and remote support for Avaya backbone customers requiring critical assistance for products including System Manager, Session Manager, Presence and System Platform to direct Avaya customers and Business Partners. Provide configuration feedback where required and also advise of security concerns.
Sep 2013 - Apr 2014
Software Engineer
Provide remote backbone support for the core emerging SIP solution products including System Manager, Session Manager, Presence and System Platform to direct Avaya customers and Business Partners via a range of connection methods and to act on behalf of the product house to help resolve product defects. Provide configuration feedback where required and.
May 2011 - Mar 2014
3Rd Line Network Voice Engineer
Mar 2008 - May 2011
Noc Engineer
Mar 2006 - Feb 2008
Server Support Technician / Desktop Support Team Leader / Helpdesk Analyst
Jul 2003 - Mar 2006
Team & coworkers
Colleagues at Avaya
Other employees you can reach at avaya.com. View company contacts for 14272 employees →
MS
Melissa St. Germain
Colleague at Avaya
United States, United States
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JP
Jonathan Poland
Colleague at Avaya
Austin, Texas, United States, United States
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LT
Lothar Theisen
Colleague at Avaya
Frankfurt Rhine-Main Metropolitan Area, Germany
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WH
Walid Hasna
Colleague at Avaya
United Arab Emirates, United Arab Emirates
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FD
Fotis Diakoumopoulos
Colleague at Avaya
Greece, Greece
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SM
Sheila Morgan
Colleague at Avaya
Greater Boston, United States
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DL
Dan Libby
Colleague at Avaya
Basking Ridge, New Jersey, United States, United States
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DS
Dolores Smith
Colleague at Avaya
Kerrville, Texas, United States, United States
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TM
Thomas Midden
Colleague at Avaya
Jefferson County, Missouri, United States, United States
View →
AN
Aj Napiza
Colleague at Avaya
Quezon City, National Capital Region, Philippines, Philippines
View →
Melissa St. Germain
Colleague at Avaya
United States, United States
View →
JP
Jonathan Poland
Colleague at Avaya
Austin, Texas, United States, United States
View →
LT
Lothar Theisen
Colleague at Avaya
Frankfurt Rhine-Main Metropolitan Area, Germany
View →
WH
Walid Hasna
Colleague at Avaya
United Arab Emirates, United Arab Emirates
View →
FD
Fotis Diakoumopoulos
Colleague at Avaya
Greece, Greece
View →
SM
Sheila Morgan
Colleague at Avaya
Greater Boston, United States
View →
DL
Dan Libby
Colleague at Avaya
Basking Ridge, New Jersey, United States, United States
View →
DS
Dolores Smith
Colleague at Avaya
Kerrville, Texas, United States, United States
View →
TM
Thomas Midden
Colleague at Avaya
Jefferson County, Missouri, United States, United States
View →
AN
Aj Napiza
Colleague at Avaya
Quezon City, National Capital Region, Philippines, Philippines
View →
FAQ
Frequently asked questions about Rhys Morgan
Quick answers generated from the profile data available on this page.
What company does Rhys Morgan work for?
Rhys Morgan works for Avaya.
What is Rhys Morgan's role at Avaya?
Rhys Morgan is listed as Client Service Manager II (Technical Architect) at Avaya.
What is Rhys Morgan's email address?
AeroLeads has found 1 work email signal at @avaya.com for Rhys Morgan at Avaya.
Where is Rhys Morgan based?
Rhys Morgan is based in Greater Cardiff Area, United Kingdom, United Kingdom while working with Avaya.
What companies has Rhys Morgan worked for?
Rhys Morgan has worked for Avaya, Corkscrew Developments Limited, Morcom Ltd, Ip Netix Limited, and Dxc Technology.
Who are Rhys Morgan's colleagues at Avaya?
Rhys Morgan's colleagues at Avaya include Melissa St. Germain, Jonathan Poland, Lothar Theisen, Walid Hasna, and Fotis Diakoumopoulos.
How can I contact Rhys Morgan?
You can use AeroLeads to view verified contact signals for Rhys Morgan at Avaya, including work email, phone, and LinkedIn data when available.
What skills is Rhys Morgan known for?
Rhys Morgan is listed with skills including Cisco Technologies, Help Desk Support, Vmware, Network Security, Networking, Vmware Esx, Avaya Communication Manager, and Technical Support.
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