●Lead and manage the onboarding process for new customers, ensuring a smooth transition from initial contact to final installation● Gather and verify customer information, submit accurate details to relevant departments, and facilitate contract drafting and billing setup● Act as the main point of contact for resolving customer issues and answering inquiries, ensuring high customer satisfaction● Educate customers about products and services, providing detailed information and guidance to ensure a seamless installation experience● Develop and present customized solutions to customer issues efficiently and effectively via phone calls, emails, and text messages ● Establish and maintain business relationships with new and existing customers, responding with empathy, confidence, and attention to detail● Successfully completed the accurate and timely delivery of 1,440 ticket transfers, equivalent to $1 million in ticket sales, for the 2023 tournament● Generate and analyze monthly reports using customer sales data to create targeted marketing outreach projects to increase company revenue● Train new employees on the processes and policies necessary for the proper exchange of information and order fulfillment

● Conducted onboarding phone calls with new customers to gather information and create client profiles● Facilitated communication between sales team members and their customers via phone and email● Created domain names for each new customer to use as their Testimonial Page and generated detailed business information● Acted as the primary contact for customer issues, working towards resolution and ensuring high customer satisfaction● Tracked the progress of new clients through the onboarding process to ensure a seamless transition to an established client● Reported on the effectiveness of the onboarding process and suggested improvements to enhance the customer experience