Morgan Collins Email and Phone Number
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🌟 About MeAs the Senior Vice President of Strategic Initiatives at Altice USA, I steer a $5+ billion business with a team of over 2,000 professionals. My role revolves around propelling revenue growth and ensuring customer experience excellence through the lens of transformation and innovation.With a robust background spanning almost 20 years in sales, marketing, digital, operations, and contact center leadership—primarily in the telecommunications and real estate sectors—I bring a proven track record of delivering best-in-class results and elevating customer satisfaction.I'm deeply passionate about building and nurturing high-performing teams, fostering a culture that champions diversity, equity, and inclusion, and making a tangible impact in our communities.Here are some key highlights from my journey:🚀 Professional Achievements:-Established a digital product team that revolutionized the single-family rental industry with an all-digital platform.-Successfully integrated a third-party AI platform, enhancing customer response channels and reducing operational costs.-Orchestrated a workforce transformation in contact centers, resulting in elevated Customer Satisfaction (CSAT) and Net Promoter Score (NPS).-Pioneered a women's leadership series, empowering and mentoring women across our workforce.🌐 Community Engagement:-Founding member of The Post, contributing to thought leadership and support of athletes post athletic career. #builtbysport-Devoted mentor and advisor, providing guidance to emerging professionals.-Collegiate athlete, embodying the spirit of teamwork and resilience.-A passionate advocate for Special Olympics, working towards fostering inclusivity.Join me in the journey of innovation, growth, and positive impact. Let's shape the future together!
Optimum
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Svp, Strategic InitiativesOptimum Sep 2024 - PresentQueens, Ny, Us
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Svp, Head Of Consumer Sales & DistributionOptimum Mar 2023 - Aug 2024Queens, Ny, Us
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Founding MemberThe Post Apr 2023 - Aug 2024New York, Ny, Us -
MemberChief Oct 2021 - Aug 2023New York, Ny, Us -
Chief Customer OfficerProgress Residential® Jul 2022 - Nov 2022Scottsdale, Arizona, UsFirst Chief Customer Officer in the Single Family Rental Industry. Focused on customer centric transformation across our platform, enabling effortless experiences across the customer journey and building digital solutions to provide seamless self service options. -
Chief Commercial Officer (Cco)Progress Residential® Aug 2021 - Jul 2022Scottsdale, Arizona, UsJoined Progress Residential as the company’s first Chief Commercial Officer in August 2021, with accountability for driving revenue generation and digital transformation for the organization. Responsible for creating a seamless customer experience and integrating all revenue related functions, including marketing, sales, customer support, revenue management and digital innovation.
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Vice President Of Digital TransformationAt&T Oct 2020 - Aug 2021Dallas, Tx, UsLed AT&Ts digital transformation. Focused on value creation through customer relationship growth, digital enablement of self-service options, automation and omnichannel execution. -
Vice President And General Manager - North TexasAt&T Mar 2020 - Oct 2020Dallas, Tx, UsLed the retail sales organization within the North Texas geography. Responsible for P&L management of the AT&T consumer business, responsible for 5M+ customer relationships and over 1k employees across the territory. Optimized distribution channels, led innovation that leveraged digital solutions to optimize cost of acquisition and cost to serve.
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Vice President & General Manager Pacific StatesAt&T May 2018 - Mar 2020Dallas, Tx, UsLed the retail sales organization within Washington, Oregon, Alaska and Hawaii. Responsible for P&L management of the AT&T consumer business, 3M+ customer relationships and over 1k employees across the territory. Led network prioritization , distribution channel optimization and innovative digital work that led to increased market share and reduced cost of acquisition.
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Assistant Vice President, Retail MarketsAt&T Nov 2016 - Apr 2018Dallas, Tx, UsResponsible for the retail sales organization within Louisiana. Focused on win local marketing strategy, growing market share across three distinct LOBs, wireless, broadband and video. In addition, managed community relationships and critical partnerships with both city and state government.
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Assistant Vice President - Marketing OperationsAt&T Jun 2015 - Oct 2016Dallas, Tx, UsLed the marketing operations across all consumer products and offers across three distinct LOBs. Responsible for prioritization of development work, omnichannel customer experience and e2e launch execution across all channels.
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Director- Advanced Technical Support, Mobility Customer ServiceAt&T Jun 2014 - Jun 2015Dallas, Tx, UsLed an AT&T Mobility Technical Support Call center with over 400 employees responsible for call handling and resolution related to network, device and other troubleshooting. Identified key consumer pain points and top call drivers and led workstreams to improve customer experience and reduce call volumes. Focused on driving employee engagement, leadership, as well as coaching and development which led to company leading results.
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Director Chief Of Staff - Emerging Enterprises And PartnershipsAt&T May 2013 - May 2014Dallas, Tx, Us
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Chief Of Staff - Hq Sales OperationsAt&T Jan 2012 - Apr 2013Dallas, Tx, Us
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Sr. Manager -Wired Products & Services - Southeast RegionAt&T Jan 2011 - Dec 2011Dallas, Tx, Us
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Sr. Marketing Manager - North FloridaAt&T Jun 2009 - Dec 2010Dallas, Tx, UsResponsible for both Wired Marketing and Customer Lifecycle management for the North Florida Market. Developed initiatives to help drive wired sales in the retail channel. Led a task force designed to improve customer experience and reduce overall churn.
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Lmet - Area ManagerAt&T Sep 2007 - May 2009Dallas, Tx, UsArea Manager of the Local Market Execution Team for U-verse in North and Central Florida. Responsible for operational activities associated with deployment of U-verse in AT&T sales channels.
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Sr. Budget Analyst - Construction And Engineering Southeast RegionAt&T Oct 2007 - Sep 2008Dallas, Tx, Us
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Outside Plant EngineerAt&T Jan 2005 - Sep 2007Dallas, Tx, Us
Morgan Collins Skills
Morgan Collins Education Details
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University Of FloridaMaster Of Business Administration - Mba -
University Of FloridaEconomics
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University Of FloridaFood And Resource Economics
Frequently Asked Questions about Morgan Collins
What company does Morgan Collins work for?
Morgan Collins works for Optimum
What is Morgan Collins's role at the current company?
Morgan Collins's current role is Executive, Communications Industry | SVP, Strategic Initiatives | Visionary Leader & Digital Strategist | Transforming Customer Experiences | AT&T Alum | MBA | Mentor & Special Olympics Advocate 🌐✨.
What is Morgan Collins's email address?
Morgan Collins's email address is mo****@****att.com
What is Morgan Collins's direct phone number?
Morgan Collins's direct phone number is +121082*****
What schools did Morgan Collins attend?
Morgan Collins attended University Of Florida, University Of Florida, University Of Florida.
What skills is Morgan Collins known for?
Morgan Collins has skills like Sales Operations, Telecommunications, Leadership, Wireless, Customer Experience, Strategy, Sales, Mobile Devices, Marketing, Cross Functional Team Leadership, Direct Sales, Solution Selling.
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