• Oversee the daily operations of the business.• Performs office and management duties.• Performs hiring, firing, and managing of employees.• Manages marketing, bookkeeping, payroll, and advertising functions.• Studies the industry market and kept abreast of new trends.

• Oversee the work related to the sourcing, scheduling and pipeline movement and manage a team of resources dedicated on daily basis • Supervises a dedicated team of Talent Coaches/Recruiters and is accountable for their operational performance • Accountable for the delivery on the Recruiting Plan. Works closely with IB, TRSC, TFS, and HRSS teams to ensure adequate EI slots, CV sourcing and pipeline movement respectively • Engages business leads/Project leads on regular basis to resolve and clarify any recruitment delivery issues • Supports IG Recruitment Delivery Lead (DL) for achieving the Recruitment leadership priorities • Tracks, identify, and ensure productivity and business metrics for each TC and IGs • Supports DL/Supervisor with Insights, regular reports, and recommendations to manage escalations • Plans and focuses on achieving our key metrics like Diversity, Employee Referrals, Renege management, PwD hiring, Alumni hiring etc. Skills & Qualifications Required.

• Lead the creation and implementation of a recruiting strategy that addresses all phases of the recruiting process from hiring needs analysis to filling positions• Develop a sourcing strategy to attract top talent for current hiring needs and build talent pipelines for future hiring needs• Acquire a deep and thorough understanding of the division’s goals, hiring needs, position specifications and requirements• Lead the candidate experience to ensure candidates are treated professionally by all members of the recruiting team and have a positive experience throughout the recruiting process• Develop consultative partnerships with stakeholders – division leaders, hiring managers, HR Community, and outside sourcing contacts to facilitate high performance in recruitment delivery• Contribute to the full scope of key metrics and reports to improve recruiting efficacy including time to fill, quality, acceptance rates, etc.• Ensure quality job descriptions are developed for each position• Lead continuous improvement efforts regarding recruitment strategies and processes and stay current on trends and innovative practices in talent acquisition• Maintain responsibility for entry, maintenance, and integrity of information in our eRecruiting system (and/or Applicant Tracking System)• Demonstrate a high level of confidentiality at all times

• Sources for non-exempt up to mid-level exempt positions• Sources for diversity and inclusion candidates from the following areas: Sales, Engineering,• Conducts and/or participates in Intake calls/requisition reviews• Collaborate on sourcing plans and candidate assessment and selection• Executes sourcing strategies• Administration and operational support of the recruitment process for our strategic client partnerships. • Screen for high volume positions within supply chain & Insurance industry.• Sourced via Smashfly, CareerBuilder, Indeed, Monster.com, and LinkedIn of qualified candidates. Also, and direct sourcing, database mining, social media, client referrals, advertising, and traditional networking. • Partner with external recruiting vendors and agencies on external searches, insure quality service, and provide accurate reporting.• Conducted Behavioral Interviews with applicants to obtain work history, education, training, job skills and salary requirements.• Screen and refer qualified applicants to appropriate hiring managers.• Interview scheduling and meeting coordination support• Recruitment process compliance and system administration• Pre-employment screening (ie. background checks and drug screenings) support and administration• Offer letter and on boarding support activities• Utilized Aon G.A.T.E. & LIMRA systems to administer online assessments for applicants to complete for employment consideration.• Correspond with job applicants to notify them of employment consideration.• File and maintain applicant records through Applicant Tracking System (ATS).; iCIMS, ERecruit, PeopleFluent, Taleo

• Proven experience and/or relevant skills to manage a full cycle recruitment process consisting of sourcing, screening, extending offers, on-boarding, background checks, coaching, and terminating talent• A broad based knowledge of recruiting best practices, employment law, immigration and governmental regulations is required.• Consultative with client and candidates and has relationship building skills• Strong verbal/written communication and computer skills.• Ability to understand job descriptions as well as strong industry knowledge• Conducts and/or participates in Intake calls/requisition reviews• Will create job postings• Collaborate on sourcing plans and candidate assessment and selection• Executes sourcing strategies• Source & screens resumes to determine whether previous experience and work history are appropriate for specified job descriptions.• Manages the candidate flow and results of each resume selection and phone interview using Microsoft Office products.• Prepares and maintains human resources related reports and distributes as appropriate.• Interview applicants to obtain work history, education, training, job skills and salary requirements.• Refer qualified applicants to appropriate hiring managers.• Correspond with job applicants to notify them of employment consideration.Types of Positions Recruited: Operations Manager, Supervisor, Collections Agent, Client Services Rep, Pre-Litigation Rep, Sales Engineers, Sales & Marketing, Accounting & Finance, and IT professionals

• Investigation of customer compliance with contractual terms, assist non-compliant customers to come into compliance, and obtain factual data for management decisions relating to customers’ accounts.