Morgan Iser Email & Phone Number

San Antonio, TX, US

Washington, District Of Columbia, United States

Washington, United States

• Led groundbreaking projects for a pioneering VR company, managing the development of innovative applications for Quest headsets, kiosks, web, and mobile platforms, with clients including GarageSkins, Intrepid, BarkBox.
• Oversaw end-to-end project management, including client relationship management, resource allocation, JIRA ticket tracking, bug reporting, and ensuring project scope and timelines were met.

San Antonio, Texas Metropolitan Area

• Directed development processes to fix major SaaS application errors resulting in a reduction of churned MRR by 80% and allowed for additional on boarding of new sales opportunities with minimal to no errors.
• Established customer support processes that reduced response time from 10+ days to 1 business day, as well as a reduction is ticket resolution time by 90% within the first two months.

Canton, Ohio, United States

• Defined product vision and road map for a REACT based application with multiple integrations to improve margins for consumer brand business that included a customer facing interface. ($800k initial investment)
• Facilitated time tracking processes within PM system to allow agency to analyze resource utilization to see profitability across all active projects and retainers
• Actively managed 4+ projects monthly, totaling 12+ websites, 4 monthly retainers and 3 application/internal system projects while maintaining budget within +/- 2% of SOW. (SOW range $50k-$800k, typical budget of $80k.

Nashville, Tennessee, United States

• Recovered previous headless Shopify build project with scrum meetings and client management skills, resulting in project overage of less than 5%; retained client for website development retainer for 12 months post.
• Developed product vision, road map, UI and active management for application build with $150k one time budget; conducted user interviews, developed user stories, outlined sprints and set stakeholders expectations.

Canton, Ohio Area

• Completed discoveries with clients to set business objectives for projects based on required budget ranges; including user interviews, competitive market analysis, digital business analysis.
• Assisted in response for RFPs, specifically for website redesigns, resulting in $100k+ revenue for the agency annually.
• Responsible for wireframing website concepts based on information gained during discoveries; on boarding design to projects; communicating with development team to complete build based on design intentions.

Canton, Ohio Area

North Canton, Ohio

Increased brand awareness. Managed online brand social including Facebook, Instagram, Pinterest, “Something New” Blog, website content, Youtube channel & more. Captured and edited new content, created follower engagement. Assessed of our current product/design offers and the development of new styles; quality assurance checks on finished designs. Gathered.

Canton, Ohio Area