Retail Sales Consultant
Reno/Tahoe Area
Successfully positioned all AT&T products and services including wireless phones, PDA's, wireless internet cards for laptop connectivity, home products such as high speed internet and cable television. Consistently met monthly sales objectives, and over achieved sales goals. Always-met overall career goals leading to success, and promotion to Business sales in 2007. One of the top sales professionals for the market in Apple's first ever released iPhone. Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features consistently by attending trainings and web based learning services. Maintained knowledge of competitive offers from the other leading telecom companies, and provided critical market feedback to the store management team regarding local competition and product/service needs. Handled day-to-day service inquiries from customers. Provided efficient, courteous customer service and assistance in all aspects of product offerings and services at all times. Experience in store management processes with inventory, scheduling, staff training, and retail visual display changes. Success in this position led to the promotion into the small business segment of AT&T.