Morgan Kix Email & Phone Number

United States

Philadelphia, Pennsylvania, United States

-Utilize the Agile methodology to properly organize and facilitate all project work-Participant on the Annuities Go-To-Market team, which facilitates E2E product launches-Coordinate all operational readiness tasks- training, procedure updates, etc. for the Annuities Service team -Facilitate program management for third party remediation initiative-Monitor the Growth Platform Solutions group manual workarounds and facilitate conversations needed for knowledge transfer

-Shadowed multiple departments within Annuities Operations to obtain a deeper knowledge of an annuity life cycle-Analyzed all written communication sent out throughout the life of a contract-Improved critical aspects of customer communications to ensure language is clear and concise-Performed in-depth analysis on customer service, specifically through analysis of customer phone calls-Presented gaps in customer service to key stakeholders and addressed all questions

Baltimore, Maryland Area

-Assisted all faculty members with miscellaneous tasks- copying, scanning, typing, proof-reading, etc.-Operated and oversaw office equipment such as printers, copiers, shredders, and fax machine-Performed tasks that assisted the daily function of the office – data entry, compiling reports, research, etc. -Educated and trained all new hires joining the office-Responsible for any special project that a faculty member assigned

Baltimore, Maryland Area

-Developed relationships with future students and their families prior to information sessions-Assisted with preparation and facilitation of prospective student programs for up to 2,000 students-Lead groups of students and families on campus tours educating them about Loyola and the college application process -Built a sense of community with potential students and families throughout their experience on campus-Performed receptionist duties in the absence of full-time Admissions secretary

Doylestown, Pa

-Assisted clients with the preparation and submission of a wide variety of surety bond applications-Worked with Account Managers to ensure clients were offered the best available pricing options-Invoiced and processed bond documentation for over 1,000 renewal policies for current clients-Pulled personal credit reports and processed credit card payments for new and renewal customers-Played a pivotal role in improving renewal retention by more than 10% compared to the previous quarter

Doylestown, Pennsylvania

-Created customer relationships while providing prompt service by greeting customers -Provided training and guidance for new employees-Lead other bussers in a high-volume work place -Assumed managerial responsibilities when needed

Doylestown, Pa

Choreographed table seating to maximize restaurant efficiencyProcessed all sales and customer billingAccounted for the profitability of the company at the end of the dayPromoted to head busser

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Finance, General

Activities and Societies: Greyhound Ambassador

Education record