Morgan Jones Email & Phone Number

Leander, Tx, Us

Austin, Texas, United States

• Troubleshoot and provide excellent first contact customer service support to our end users for questions, problems or issues related to: hardware, software, business applications and networking• Contribute positively to our customer service, incident, and request service level agreements• Coordinate escalation and resolution of technical issues with IT teams• Document, develop, and contribute to ongoing IT process improvement• Support access provisioning efforts in a dynamic IT environment• Provide support for key business projects• Participate in coaching and training for other team members• Commitment to individual goals by completing ongoing training and development• Create a positive and professional work environment• Perform responsibilities within established SOX and Security compliance criteria

Lago Vista, Texas, United States

• Sorted mail in precise delivery sequence for the designated route, ensuring efficient and accurate delivery• Managed receipt and signature processes for accountable mail, maintaining meticulous records of deliveries• Skillfully loaded mail into delivery vehicle, optimizing space utilization and ensuring safe transport• Executed prompt and consistent mail deliveries to customers along a designated route, upholding a strict schedule; proficiently collected payments and issued receipts for accountable mail items• Facilitated seamless mail collection by retrieving outgoing mail from customers' roadside boxes• Upheld mail security as a paramount concern, ensuring the protection of sensitive information at all times

Lago Vista, Texas, United States

• Contributed to event organization and planning• Developed graphics and outreach content to communicate culture and branding• Managed website and social media presence to broaden user interaction

Austin, Texas, United States

• Managed and updated front-end libraries using Contentful, AWS, and other editing software to stimulate user interest• Planned website development, created mockups and collaborated to convert these designs into usable web presence with HTML, JavaScript, and JSON coding• Managed user and game data using Node, SQL, and Platform tools for customer support, routine updates, and item giveaways

Austin, Texas Area

• Reviewed and tested Crowfall MMO and Website for bugs and/or improvement opportunities• Interfaced directly with users to reproduce, troubleshoot, and document bugs• Collaborated with developers and product owners to stay current on product features and intended functionality• Determined server operating limits by conducting FPS load tests to improve performance• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches• Directed off-site teams to support successful product development stages and releases• Reduced overall testing hours by writing and optimizing automation test scripts using Datadog• Developed test and data documentation to aid in employee onboarding, QA test efficiency, and internal collaboration

North West Austin

• Worked with customers to create compelling and unique designs for garments that they loved• Managed money and customer data input• Garment production and maintenance of production equipment

Austin, Texas Area

• Created artwork for product packaging and website use• Retouched and edited photography to be used on packaging and online platforms• Developed product manuals and packaging designs to improve comprehension• Managed website and social media presence to broaden user interaction

Austin, Texas Area

Full Stack Web Development

Bachelor’S Degree, Digital Entertainment Technology, 3.95 Gpa

Activities and Societies: GATA | Women's Club | Presidential Scholar