Morgan Wise Email & Phone Number

Raleigh, NC, US

• Data Analysis:
• Daily, review at least 15 cases from my team's queue to verify team's approach to resolution, find opportunities to celebrate great work, and drive early intervention when appropriate.
• Monthly, prepare a "month in review" analysis of my function, including trend-spotting within my caseload, star performances, CSAT analysis, and additional items as requested by management.
• As needed, prepare operational data for a portfolio of priority clients.- Management Activities:
• Weekly, host 1:1 conversations with my team members to help solve problems and encourage professional growth.
• Validate and submit payroll for team members.

Raleigh, North Carolina, US

I serve as an industry consultant, alum, to help keep the technical programs at Wake Tech on the cutting edge of the industry as well as ensure students are best prepared for the work place.

San Jose, California, US

- Provides leadership for those involved in the support and optimization of support processes for integration, database, and platform technology and systems functions supporting company business processes and applications.- Responsibilities include analysis, support and modification of enterprise systems, application software, installation of software and.

San Jose, California, US

- Works as part of a team that supports and enhances NetApps world-wide business processes and systems. - Utilize strong technical competencies and functional business expertise to ensure a high quality service is provided to meet business user requirements. - Works closely with cross-function teams to understand business needs, and IT development to.

San Jose, California, US

- Provide specific technology operations support during assigned shift. Handle incident tickets, speak with end-users, work on problem tickets, perform proactive maintenance, and resolve critical operations issues rapidly and effectively.- Properly update all tickets using established documentation standards to ensure issues are well documented.

San Jose, California, US

- Receive work assignments and tasks via ticketing systems (Service Now) and project managers; meet project due dates and/or SLAs. Provide timely oral and written updates of work progress.- With limited supervision, manage equipment lifecycle: rack, configure, decommission, and track via ELMS new equipment, including but not limited to: NetApp Storage.

Master Of Business Administration - Mba, Innovation Management

Bachelor Of Science (B.S.), Industrial Technology

Associate Of Arts And Sciences (Aas), Computer Technology Integration, Data Storage, And Virtualization