I am an experienced Sr Customer Success Manager at Dun & Bradstreet and I bring to the table a wide range of skills cultivated during my 14 years of experience in both solution selling and customer success roles. As my resume will support, I have managed client relationships on various levels, from C-level down to associates up. It is through these interactions that I have been able fine tune my communication skills and ability build rapport quickly. I feel these are my most outstanding qualities because, interpersonal communication skills are paramount in business relationships today. They allow for more effective interactions with both clients and co-workers and help strengthen those relationships by allowing for easier navigation in complex, multi-departmental customer engagements. I also bring to a task enthusiasm, creative thinking, and commitment as well as a strong work ethic.My specialties include: Value Selling, SaaS, Cloud Computing, CRM data integration (SFDC, Oracle, MS Dynamics, SAP), Master Data Management (MDM), Business Development, Account Management, Go to Market, Campaign Building, Market Analysis Profiling, Positioning, Branding and Identity Development, Data Hygiene and Lead Generation, IT Resource Alignment, and IT Research.