Masters of Clinical Perfusion

• Developed and managed customer relationships from an engineering to executive leadership level to gain a deep understanding of business goals in order to properly align IT and Microsoft Services. • Management of customer IT services portfolio valued over $1 million• Built strategic cross group partnerships with multiple Microsoft groups including Microsoft Consulting Services (Engagement Managers/Project Managers), internal CSS Support Professionals, Premier Field Engineering, and EPG Account Executives. • Proactively drive customer IT health through service delivery, planning and execution; case trending; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of support services to Enterprise Services customers • Managed challenging and politically sensitive customer situations as the main point of contact which required an understanding of Microsoft business process and initiatives while advocating on the customers behalf through case resolution. • Impact & Influence:- Pre-Sales (SWAT): represented Premier at the CIO Summit two consecutive years and contributed to closing a net new premier customer for $61,000- Team Community/Charity Lead: coordinated charity events at various non-profits for team moral events as well as for West Region Roadshows and off sites. - Onboarding Mentor for a new member of the team; facilitated understanding of TAM role and responsibilities, tools, rhythm of business, support process, and initial customer interactions.• Accomplishments in role:- Excellence in service delivery and customer satisfaction through Premier Support Delivery Methodology (PSDM) to attain 88.89% satisfaction against an 84.5% commitment.-Exceeded 12% portfolio growth while growing four of twelve contracts to larger service level.-Took on multiple at risk accounts and through strategic planning and partnership completed contract renewals and received top box survey returns.

• Played a significant role in the internship program and recruiting for the Salt Lake City Branch through college classroom visits and acting as lead liaison at various job fairs.• Successfully managed and developed new and existing accounts with strong organizational and communication skills coupled with sales abilities. • Lead the interns through solution selling with $20,000 revenue generated in three months. • Quickly assimilated to company culture and successfully contributed to the branch with strong networking skills and team development activities.