At Convert, we don’t have a hierarchy! Instead, we run on an operating system called Holacracy. This means we take on roles based on interest and expertise in order to adapt Convert.com to changing business needs. Here is a sampling of my accomplishments: 🌐OPERATIONS▸Engineered our bootstrapped transition from a traditional hierarchy, which our founder didn’t like working at, to a self-organized company, via Holacracy. We’re fueled by transparency and agency, and he now loves coming to work!▸Designed a blind application process that eliminated bias related to gender, sexual orientation, religion, social class, level of education, citizenship or refugee status, age, accent, or marital status.Coached Converters to a 25% increase in consistently providing constructive peer feedback. ▸Empowered Converters through 1:1’s and group coaching on; feedback, setting expectations, creating boundaries, failing out loud, and saying "no."▸Spearheaded our carbon reduction and conscious business strategy 2016-2022 ▸Drafted and implemented our “Non-Aligned Customers Policy” which allows us to live our conscious business values by not engaging with companies that don’t align.🎯SALES & SUCCESS▸Process improvements to customer support to improve handoffs and resolution times by 25%.▸Designed and taught internal training on our sales funnels, demos, and active listening▸Coached BDRs on social selling techniques which resulted in a 15% improvement in conversions.🌍MARKETING:▸Pre-pandemic I promoted "distributed authority" as the best way forward for remote companies▸Shared knowledge on podcasts and spoke in person on topics such as; remote work, communication, transparency, psychological safety, holacracy, hiring, self-management, and leadership.▸Architect and host of Convert’s webinars; Agency Accelerator, “Show & Tell” and “Conversion Conversations”. A series of events for the A/B Testing community.