- Conduct comprehensive assessments of client businesses to identify areas for improvement and growth.- Develop customized strategies and action plans to optimize operations, enhance customer experiences, and drive revenue growth.- Provide expert guidance and support in areas such as menu development, pricing strategies, inventory management, and staff training.- Analyze market trends and competitor activities to recommend innovative solutions and maintain a competitive edge.- Foster strong client relationships through effective communication, trust-building, and ongoing support.- Stay abreast of industry developments, best practices, and emerging technologies to continuously enhance service offerings and deliver exceptional value to clients.- Collaborate with internal teams to leverage cross-functional expertise and deliver holistic solutions that address client needs comprehensively.

- Collaborate with clients to understand their unique brand identity, target audience, and business goals.- Develop customized content strategies and creative concepts to effectively convey brand messaging and tell engaging stories.- Produce high-quality written content, including website copy, blog posts, social media captions, email newsletters, and more.- Create visually compelling assets such as graphics, videos, and animations to enhance brand presence and drive engagement across various digital platforms.- Conduct thorough research to stay informed about industry trends, competitor activities, and emerging content formats.- Provide strategic guidance on content distribution channels and optimization tactics to maximize reach and impact.- Collaborate with internal teams, including designers, marketers, and project managers, to ensure seamless execution and delivery of client projects.- Monitor content performance metrics and analyze data to track progress, identify areas for improvement, and refine content strategies accordingly.- Stay up-to-date with the latest tools, technologies, and best practices in content creation and digital marketing.

Assisted with establishing an academic startup that services students in higher learning by creating personalized, supplemental research products that consolidate and expedite their research and writingEffectively raised over $20,000 in the company’s first and only round of seed funding to expand and augment SNYPUR’s research and development initiativesEffectively developed a functional sales & marketing plan for SNYPUR to reach the ideal target audience, paired with the company sales funnels Independently designed and developed the website, social media, graphics, content, and copy for SNYPUR

Ensured guest satisfaction in personalized experiencesTrained a new servers in assisted them with their on-boarding process - beer/wine/liquor knowledgeAssisted with brand recognition, special events, marketing and private dining coordination with corporate clients

Monitored company’s email and voicemails from customers about product and order statusesMarketed new and old products on social media handles through digital marketing and campaigns Escalated customer complaints to management to be handled within 1 to 2 days

Marketed for upcoming events social mediaDelivered five star service throughout my guess dining experiencesEnsured that the guessed on experience went above and beyond expectationsExecute exceptional customer service, problem-solving, troubleshooting

Contract position Distributed restaurant complaints to upper management and ensured they were resolved within 2-3 business days.Assisted staff with closing cases at the restaurant level such as slip and falls and workers compensation.Entered guest complaints, compliments, accident loss, guest survey information into the company's database.Organized the General Managers conference dinner for 400 guests

Trained 20 new servers, six bartenders, and four hosts that were hired. Orchestrated their training schedules and certified them on the final day of training.First Aid/CPR Certified, ServSafe Certified – Food Handler, Food Protection Manager, Alcohol

Approved for over 10,000 students to host 5Ks, special events, and organization tabling on campus. Assigned professional staff to monitor these events on campus.Coached students through the permitting process to help them organize events to the best of their abilityAssisted in conducting interviews for the Special Events and Programming position within the Department.Expedited the registration process for about 1,000 organizations so they can be active within the university.Increased student awareness about the Department of Student Activities & Involvement and what services it has to offer