Information Technology Officer
Current- Led the implementation and management of cloud-based device deployment using Intune for a diverse range of operating systems, enhancing organizational efficiency and device management.- Executed a comprehensive asset management strategy, including a company-wide audit and the creation of a custom, cost-effective SharePoint-based asset register.- Played a pivotal role in enhancing cybersecurity and IT infrastructure by implementing ACSC's Essential 8 Maturity Level 2 Hardening, managing privileged access environments, and driving the adoption of robust password management practices.- Developed and maintained critical IT documentation and processes, including the implementation of an ITIL-compliant IT helpdesk ticketing system using Jira Service Management, which streamlined IT support and operations.- Innovated through technology by developing custom Python scripts for API integrations, and implementing modern communication solutions like Yealink Teams Room technology, demonstrating technical proficiency and a forward-thinking approach.- Established as a key mentor and escalation point in IT, providing robust helpdesk training and support, and maintaining seamless network operations across nationwide sites.
