Morgan Marion Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

LINUX- Troubleshoot and resolve Linux excessive cpu, memory or disk use- Add, update or delete SSH, Public Key, SFTP or HTTP Basic Authentication users- Install, configure, update and troubleshoot web servers including LAMP stack, WordPress, and Plesk- Install, configure, update and troubleshoot databases including MySQL, MariaDB, and phpMyAdmin- Configure and troubleshoot connectivity including network, firewall, NIC and DNS- Investigate, resolve, and provide feedback on automation process failuresDEDICATED SERVERS AND VMWARE VIRTUAL MACHINES- VMware vSphere cloning, rekicks, snapshots, adding cpus, adding memory and disk expansion- Confirm hardware issues, notify responsible datacenter, and monitor RAID rebuilds- Install, configure, and troubleshoot Commvault and Holland backup solutions- Configure and troubleshoot Nimbus monitoring checks and alertsRACKSPACE OPENSTACK CLOUD- Vmware cloning, rekicks, snapshots, adding cpus, adding memory and disk expansion- Assisting customers with Openstack block storage, CDN and cloud files- Install, configure, and troubleshoot backup solutions and monitoring checksGENERAL- SSL certificate order processing and installation to servers and load balancers- Maintained security policies in all customer interactions and work- While advising on technical issues, also sharing steps on how customers could solve it themselves- Collaborate with fellow team members and departments for issue resolution- Identify patterns of repeat issues and work to prevent them in the future- Learn new products and procedures and taking additional responsibilitiesTRAINING AND DOCUMENTATION- Created internal and public facing playbooks and how to articles (Atlassian Confluence)- Worked on the documentation standardization team for updates and reviews of playbooks (Atlassian Jira)- Technical onboarding for new hires with demonstrations and lab work- Communicated technical issues simply to nontechnical and technical audiences

SYSTEM ARCHITECTURE• Architected an overhaul of the Library’s network infrastructure, creating two separate LANs in order to increase security and throughput. Managed a phased implementation that allowed for continuous operation. • Advised executive-level management and influenced technical and data-related decisions from the vision phase through implementation.• Integrated a library of 3,000 e-books and e-audios for patron use. Provided instructions for access from Kindles, Nooks and other devices.• Created Google Forms system for summer reading registration and statistics.• Developed and implemented redundant backup and recovery strategy. • Implemented centralized antivirus, patch management, and health monitoring.SYSTEMS MAINTENANCE• Collaborated with library catalog system and other vendors in order to enhance staff access to online library systems. Trained staff in new procedures and applications. • Maintenance and communication with vendors providing internet based services for the library.• Managed license agreements for OS, Microsoft, security, Reboot-to-Restore and other software.• Maintained LAN and 20 public and 15 staff computers.HELP DESK & TRAINING• Answered technical questions from patrons and staff regarding computer use, email, internet and internet services such as Craig’s List.• Created procedure documentation relating to software use.MARKETING• Wrote, formatted and posted website and social media updates.• Designed print advertisements for the Library for the Hill Country Sun.

• Created Apple iPhone apps: TryMyNose novelty, Belindra children’s interactive story.• Developed flash game and iPhone web app “Boring Day at the Office” for BizNutz.com.• Consultant for network and equipment upgrades for Shiny Object Animation Studio.• Created websites: C3Spots.com, CreationStudiosInc.com, Thre-3.com, LeeColeeStudios.com• Developed product sales website with shopping cart for ContempoMcKinney.com.• Created graphics and animation for a Howcast Video: “How To Find the Best Mortgage Deal”• Taught 2-day course “Flash CS3: Rich Content Creation” at the Learning Pad Center.

Jacksonville, Florida Area

IT SYSTEMS• Maintained company LAN, 20 user computers, network server, security and firewall.• Installed multiple components of a Sony Select DigiBeta video editing suite.• Saved $10,000 per year by researching and consolidating our T-1, local and long distance services.• Maintained CNN Airport Network ad insert CART system at JAX Airport.• Occasional director of daily schedule and operations.MULTIMEDIA AUTHORING• Authored a DVD for Medtronic, presenting the company’s product descriptions and demonstration videos, available in 5 languages, using Adobe Encore. • Created an Interactive CD with the program, regulations, videos and site information for the Association of Tennis Professionals tour, using Macromedia Director.• Posted, maintained and compressed files of TV commercials, allowing remote client approvals.• Managed outside vendor for bulk DVD duplications.

Linux System Administration

Financial Planning Certificate Program

Completed the core curriculum for the CFP® Board's education coursework requirement.

Certificate In Paraplanner Development

Bachelor Of Arts (B.A.), Radio, Television & Film

Associate Degree, General Studies