Morgan Berry Email & Phone Number

Chicago, Il, Us

United States

Managed day-to-day SNAP program operations including Enterprise partner onboarding, end-to-end testing, GTM planning, troubleshooting, and customer support.Grew annual SNAP revenue by ~3.5x from $65M to $230M through SNAP partner launchesImplemented partner onboarding and GTM strategy resulting in a 64% increase in partner launches from Q1’24 to Q2 ‘24.Developed the operations playbook, best practices, and step-by-step operations guides for internal and external partnersExceeded revenue targets by 13% in Q2 2024 resulting in ~$8MM in additional revenue.Simultaneously managed multiple complex, cross-functional projects focused on improved marketing, SEO and in-app discoverability resulting in 15% revenue growth from Q2 ‘24 to Q3 ‘24. Streamlined partner operations reducing GTM launch timeline from 5 business days to 1 business day.Launched 12k+ SNAP stores including the first-ever convenience store to accept SNAP online.Owned detailed project launch plans and high-level growth reports. Provided regular status updates to internal stakeholders, external partners, and senior leadership. Led strategic growth initiatives alongside Product Marketing, Social Impact, and Policy teams to increase customer program awareness and revenueCollaborated with engineering, technical project managers, and payment teams on special projects resulting in a pathway to launch 15k+ additional SNAP retailersShared customer trends and insights with customer support, product, eng and payment teams to improve UX/UI, reduce customer support inquiries, identify product gaps and bug fixes. Investigated and resolved escalated customer support inquiries. Developed customer-facing and tailored internal support resources.

Remote

Manage end-to-end client training, onboarding to our SaaS platform new accounts with $150k+ ARR. Develop go-to-market strategy for new marketplaces, growing monthly revenue from $0 to $100k+Lead and design training for customers, technical partners and internal teamsLead cross functional initiatives with Product, Solution Engineering and Product Marketing to increase feature adoption and decrease onboarding timeMaintain a content repository and ensure that clients have access to the latest materials. Field ad hoc content and support requests from clients and technical partnersCollaborate with Product, Partnerships, Sales and Marketing teams to plan enablement seminars and lead in-person workshops for external technical partners.Design and lead ongoing enablement training for Sales, Partnerships and Support teamsManage virtual and in person training for external partners. Define and report on key metrics that indicate effectiveness of certification programs

Chicago, Illinois, United States

Post-sale implementation, marketing, account management, and optimization for DoorDash's white-label, first-party ordering channel, Storefront. As an early member of our Merchant Onboarding team, I helped write the playbook and scale processes for the existing 20+ Merchant Onboarding Specialist team. Additionally, I act as a strategic partner and subject matter expert for our sales team partners by providing competitor insights, email drip campaign copy and internal resources.

Chicago, Illinois, United States

Met with high performing merchant partners to discuss opportunities to increase incremental order volumeConducted POS compatibility tests to ensure merchants could successfully meet program requirementsSpearheaded marketing and enablement initiatives that increased merchant engagement by 20% reduced onboarding time from seven days to three days

Greater Chicago Area

Curated weekly restaurant offerings and catering menus for corporate clients Reviewed customer feedback with account managers and adjusted meal offeringsWorked closely with support teams to ensure orders were accurate and delivered on timePlanned and managed all DoorDash Chicago office programs and special events

Aurora Area, Il.

I have worked as a personal chef and private caterer for several independent films including "The Rake" and "Scar Lake"

Aurora, Illinois

Work cross functionally with R&D, Procurement, Sales and Regulatory teams to research emerging trends and develop custom products to fit client needsManaged end-to-end project lifecycle for new food products including defining scope, structuring priorities, overseeing product launch, running quality assurance tests post-launch, project analysis and insightsFacilitate working sessions with partner chefs and clientsCreate net new standard operating procedures which resulted in reduced waste and improved test kitchen operating costs

Aurora, Illinois

Batavia, Illinois, United States

Consulted with the Buying team where necessary and organizes the preparation schedule to ensure items are prepared on time and in an appropriate manner. Lead the preparation for all assigned sampling sessions. Served as a liaison for internal operational tasks, including but not limited to, internal catering requests, inventory collection and product sample submissions.Provided training to new personnelRecommended process improvements for area of responsibility.Assisted in the development and maintenance of quality evaluation processes and projects.Supported sample evaluation processes, including but not limited to, sensory evaluation tool development, sensory training sessions and internal sensory panels.Created recipes and menus utilizing private label items for packaging, in-store merchandising, marketing purposes and approved internal meetings. Prepared reports, presentations and quality evaluation materials for use by QA Kitchen, QA Department and Buying Team.Supported the Quality Assurance Product Evaluation process through the physical evaluation of product Supported Public Relations initiatives and provides culinary support at events hosted on-site.

Aurora, Illinois, United States

Prep cook/ Line cook responsible for garde manger prep and plating in a fine dining restaurant with a seasonal menu that changed weekly

Aas, Culinary Arts

Activities and Societies: Robert Morris Culinary Society

Education record

Activities and Societies: ACS Poms Jingle Bell Christmas