15 years of experience in the technology industry. I have worked in both "traditional" IT Roles providing support and administration for on-prem networking and server infrastructure, and I have more recently been working in SaaS providing application support, training, and leadership. In my most recent position, I was a Team Lead and responsible for the development and delivery of a new training curriculum for new Technical Support Analysts upon their successful hire. The roughly 4 weeks of face-to-face training ensured that all analysts received consistent training and guidance in the proper processes and procedures to do their job well. Post-training, all analysts were given as much mentorship and guidance as was necessary for them to be able to function effectively and efficiently on their own in supporting our customers around the globe. I have been leading teams since I was 14 years old, both personally and professionally. Through the Canadian Cadet program, I developed both leadership and teaching/training skills, which have carried through my various jobs. I have a strong passion for helping people learn and grow, and very much believe that training is a shared experience in that both the trainee and the trainer learn something in the process. I help people be better so they can grow and expand in their chosen paths.