Streamlining processes and restructured organizational chart, reducing payroll and improving operational efficiency.Developed and implemented training programs for customer experience, onboarding, and team development.Manage budgets, purchasing, and expenses while driving revenue growth and ensuring financial accountability.Executed white-label wholesale rollout, expanding product offerings and profitability.Built a transparent, high-performing culture by addressing underperformance and fostering accountability.Deployed compliance software to support SOPs and regulatory adherence.Collaborates with marketing to align operations with brand and growth strategies.

Responsible for driving revenue in 21 offices through connected culture.Responsible for seasonal hiring of 100+ Tax Professionals, strategic scheduling to ensure right people at the right times,and execution of the brand deliverables.

Retail division executive overseeing 5 direct reports with an overall team size of 200+ employees. Key focus on multi-state brand expansion and scalability.Executed strategic growth plan to double store count in one year while delivering $100M+ in revenue. Opened 11 storesacross 3 states.Launched operational tools/software to support operational effectiveness, including all corporate communications,payroll controls, compliance, training and building a culture of learning.Cross functional partner for all departments to ensure delivery and execution in stores that aligned with each state’sregulations.Responsible for strategic training plan and onboarding of Retail and Customer Relation Teams.Led training and development for Store Operations, District Mangers, and Stores on leading through coaching andfollow up. Implemented coaching model and training for all levels. Supported coaching program to all cross functionalDepartments and executive leadership throughout the brand.

Responsible for brand development, alignment, and defining culture across all 57 locations. Implemented vision andmission to support driving sales plan.Trained and coached Regional Director on leading through brain safe coaching and follow up. Implemented coachingmodel and training for Regional Director, District Managers and Store Managers.Cross functional partner in strategic planning of all promotions, events, and new products launched. Including trainingand communication in all locations.Developed brand incentives and gratis to support sales culture

Strategic partner between Tailored Management, field leadership, and home office team to support implementation ofstore operations, communication, and learning/development.Responsible for instructional design of onboarding, product training and leadership development to support 200+employees.Networked, hired, and trained 6 District Managers to support in rolling out 57 shops over 9 weeks. Instrumental in thedevelopment of virtual and in-person shop visits, camera observations, and field calendar planning.Empower and coach District Managers to act with urgency in holding their teams accountable for delivering sales plan,in making strategic visual changes while upholding brand integrity.

Responsible for instructional design of onboarding, product training and development of brand incentives to support700+ employees.Trained, coached, and developed 2 Market Managers and 17 shop managers in Greater Philadelphia District as well ashome office locations in Ohio. Trained and mentored District Managers in East Region. Supported in creation of DistrictManager shop visit structure.Strategic partner between field leadership and home office team to support store operations, communication, andlearning/development.Empowered shop managers to act with urgency in holding their teams accountable for delivering sales plans, and inmaintaining a network to fill roles.

Reviewed financial statements, sales reports, and other performance data to measure productivity to determine keybehavioral focus areas. Delivered 6 years of positive comp sales growth.Coached store leadership situationally to meet all development needs and develop next level leadership that supportsthe brand. Supported Regional Trainer’s growth to a Regional Manager promotion and Store Manager’s growth to NYCTimes Square Experience Director.Maintained operational excellence through proper training, coaching and follow up of store leadership. Supported thebrand in Culture study, Experience Council, and 2017 labor pilot. Delivered shrink results within goal while reducing thenumber of high shrink locations.