Currently, I serve as the Director of Academic Services for Clemson’s Computing and Information Technology Office. I manage a staff of 19 (with three direct managerial reports). My responsibilities include oversight of the student ERP (Ellucian’s Banner system and associated technologies) as well as other academic technologies. I manage the flow of work to the developers and database administrators of the ERP and liaise with the functional business analysts to ensure that testing and documentation of the system for upgrades and development modification occurs. In this role, I revitalized the University governance committee managing the ERP. I also manage the operational budget (1.3 M) for the ERP. Recent accomplishments include: creation of a scorecard for requested items to be used by the ERP’s governance committee; overhaul of the complete stack of the ERP (moving to Oracle Linux 8, moving from Weblogic to TomCat); purchase and development of a new, modern workflow tool integrating with the ERP; moving the team from a waterfall approach to an agile one; and dramatically improving the relationship between IT and our functional customers. Additionally, I have identified and managed the onboarding/offboarding of contingent staff when needed to meet objectives of the institution.

In this role, I assisted the Registrar’s office at Clemson University with testing and releasing upgrades pertaining to Banner 9 implementation. I also evaluated their current business processes and suggested process improvements and necessary training in order to take advantage of Banner 9 enhancements. I helped to draft functional specifications and test plans for upgrades and process improvements. I also trained staff on how to use Banner 9 and its enhancements.

In this role, I plan and schedule testing for the implementation of Banner 9 and associated changes in business processes. I write test scripts and procedures, across all functional areas. I also assist in gathering documentation and setting documentation standards. Additionally, I help craft and deploy a release management philosophy and procedures for Banner code.

In this position, I scheduled, directed, and coordinated activities related to the University of South Carolina’s Student Information System (SIS), Ellucian’s Banner product. Recently, USC began the transition to Banner 9 (also known as Banner XE). In this role,• I led the implementation of IBM’s documentation framework, which is an IBM process for capturing functional design requirements; technical documentation; unit testing, system integration testing, user acceptance testing, including a master test plan; as well as end user sign-off.• I estimated change requests and workloads and planned for demand and capacity of the team accordingly, setting work releases to meet established priorities.• I communicated on a regular basis about the overall health and progress of the SIS to the Student Information Council, consisting of the Registrar, the Bursar, the Director of Admissions, the Director of Financial Aid, and the Director of the Office of Institutional Research and Assessment.• In concert with the Release Manager, I planned production releases and upgrades. I assisted in tracking changes and modifications through the environments, making sure appropriate documentation and testing has been done at each stage of the life cycle from design through to delivery.• I managed a staff of nine business analysts and six developers.• I drafted appropriate project plans and testing strategies. For example, with Banner 9, I decided the level of unit testing to be completed for each form and modification by the Business Analyst; when to reach out to the functional areas for testing; how to document and pursue defects; as well as how to track and report on progress on the project through dashboards.• I also interacted with our DBA team, the Data Warehouse/Cognos team, and Application Engineering to ensure that deliverables can be met.

In this position, I was a member of the senior management team of Undergraduate Admissions, helping to set strategies at a departmental level. I oversaw all technology initiatives for the office, including document imaging, data integrity, CRM integration with the student information system (Ellucian’s Banner product), CRM management, and technology training. Additionally, I managed the web and social media presences for Undergraduate Admissions. I also reviewed admissions applications and advised students how to obtain their educational goals. Accomplishments include:• Overhauling the admissions application (through CollegeNet) for the freshman class, including data integrations with Banner• Overhauling the admissions website and leading its transition to a CMS (content management system• Leading the creation of several needed Banner modifications, from fine grain access control, to the creation of new forms, new database triggers, etc.• Creating and editing several complicated data reports in the Cognos Data Warehouse• Assisting the data warehouse team with creating flattened views for improved reporting• Training 80 end users on the use of the Banner student information system• Successfully leading the conversion of departmental use from a legacy system to the Banner system• Supervising eight technical team members• Serving on the Banner Leadership team, alongside Directors of Financial Aid, Registrar, and the Bursar’s offices.• Creating a thorough Request for Proposal for a new CRM solution for the office, leading to the successful procurement of the Slate CRM system.• Creating the Admissions Annual Statistical Report • Creating a secondary admissions application through the Coalition for Access and Affordability• Assisting in creating an online enrollment deposit that also sets the appropriate STVADMR code in Banner.

In this position, I was responsible for developing and implementing marketing strategies to increase student yield while attracting high-ability students. I researched, directed, and developed a wide range of publications showcasing the University for a variety of audiences: parents, prospective students, and alumni. I also managed the admissions website. Additionally, I reviewed student files for admission and assisted in international recruitment, including international travel to the South American admissions territories. Past successes include: • Changing the admissions communications tactics in response to market research, to focus more on the unique student voice of USC. • Successfully spearheading a total redesign of all admissions publications, leading to increased interest in USC. • Completing the office’s first study of the effectiveness of the content and design of the admissions website; completing a web site redesign. • Increasing the effectiveness of the student search direct mail campaign. • Member of team implementing EMAS, a CRM (constituent relationship management) software. Led to revising office business processes, including the admissions review process.• Served as Interim Assistant Director of Recruiting while that staff member was on maternity leave for three months. Supervised six admissions counselors and a receptionist. Maintained current job duties while planning the 2009 travel season. • Supervising the Marketing Coordinator.

I began my work at United Way as a graphic designer. As my skills and knowledge increased, I was promoted to Creative Director. I was responsible for creating and executing all strategies and creative used to meet United Way’s $10 million campaign goal. During this time, I also provided marketing assistance to other United Ways in the state and local non-profit organizations. • Developed all creative from conception to execution, including ad and brochure design, identity, look and feel, and branding implementation • Managed $90,000 production budget • Managed copy for content and messaging • Directed video production and website development • Produced a quarterly newsletter reaching 126,000 potential donors each issue