Morgan Paschal Email & Phone Number

Clearwater, Fl, Us

Clearwater, Fl, Us

Cyber Security

Responsible for new customer acquisitions including sales, order process, billing and customer retention. Territory of 5000+ square miles in Florida servicing Commercial Business locations for Pest Elimination while also providing sales referrals for Institutional Chemical & Food Safety Divisions.

Basking Ridge, Nj, Us

Channel Sales Manager - Alternate Channel Sales, 2013 - 2016 (Verizon Territory Acquired by Frontier)Led sales and service team of Verizon Residential Telecommunication Products at over 500 Multi-Dwelling Unit (MDU) locations throughout Florida for Verizon/Frontier & 21 Verizon Wireless Corporate-owned retail stores. Tracked results, verified scheduling, coordinated property events and designed marketing offers (i.e. collateral, promotions, events, etc.) Notable Accomplishments:  Achieved 140% Sales Quota Attainment and increased strategic units sold by 16% year over year as of Oct 2016. Generated Sales Revenue of $88M in 2015 with a 23% increase YOY. Delivered 125% quota attainment to target generating sales over $40M in 2013. Improved overall growth of program from ranked #7 in region in Sales in 2012 to #1 in 2013. Referrals increased from partnership with VZ Wireless to #1 in the Nation, previously #5. Consistently ranked #1 or #2 for total units sold on both Florida Region and National level.  Supported “Greenfield Expansion” to budget for fiber (FiOS) expansion into new properties (SFU or MDU).  Awarded “Best in Class” award five times for Florida Region for best overall sales results for Alternate Channels, Ranked #1 overall in the Nation for overall Sales and Sales per Rep/per Day.  Awarded “Run to the Warehouse” for best overall results for region’s Alternate Channels. Only Channel Manager from the region to qualify for this award in 2015. Honorary President Club Winner recipient in 2015.

Basking Ridge, Nj, Us

Supported the Sales Director for Florida Region, which included Business & Residential call centers and Alternate Sales Channels (Door to Door, MDU Account Managers and Verizon Plus retail stores). Ensured all program leaders were on target for maximizing target goals, actualized meaningful strategies to meet goals, and provided detailed explanations of any shortcomings. Reported back to Sales Director on progress and implemented presentations to report back to executive team. Responsibilities included overseeing the Resource Management Group to verify service level agreements and Attendance Team to monitor training and employee discipline: approximately 15 Managers.Notable Accomplishments:  Led “white glove” customer service initiative that reduced Chronic Callers/Repeat Calls by 67% within one year.  Prepared department achievements and acquired supporting data for two Organizational Regional Review (ORR) presentations representing the Florida Sales region to the company COO and supporting executive teams.  Contributed to the region’s strategic framework and personally monitored all department results resulting in almost $1B Total Sales Generated in 2012 (all lines of business including Consumer, Business, and Alternate Channels).

Basking Ridge, Nj, Us

Supported the Sales Director for Florida Region, which included Business & Residential call centers and Alternate Sales Channels. Ensured programs were on target for maximizing target goals, actualized meaningful strategies to meet goals, and provided detailed explanations of any shortcomings. Project Management to implement suggestions and ideas from employees to increase productivity in the areas of Sales, Billing, Customer Service, Operation and Systems. Managed ‘Fix, Learn & Correct’ weekly sessions represented by department heads from several offices in the effort to identify process improvements on various related issues, suggestions, or customer complaints. Notable Accomplishments:  Founded multiple program pilots including ‘Walk a Mile’ to help further respect and communications between departments and a “Jeopardy Desk”, a group of System Matter Experts (SMEs) representing key departments tasked with troubleshooting issues in real-time related to Order Processing, Repairs, Sales, Billing, Operations, Construction, and Engineering.  Prepared department achievements and acquired supporting data for two Organizational Regional Review (ORR) presentations representing the Florida Sales program to the company COO and executive team.  Contributed to the region’s strategic framework and personally monitored all department results resulting in almost $1B Total Sales Generated in 2012 (all lines of business including Consumer, Business, and Alternate Channels).

Basking Ridge, Nj, Us

Managed on average 30 online agents that handled inbound calls for Residential Sales & Billing (Consumer Sales & Service Center aka CSSC). Mentored on-line agents to ensure team met and exceeded sales quota targets in Strategic & General revenue and also Customer Service guidelines such as number of Average Calls Answered, Average Handling Time, Minimal Hold Time, Personal Time, and Attendance.Notable Accomplishments:  Achieved 133% quota attainment to target generating team sales over $100M.  Run-to-the-Warehouse trip winner for Tampa CSSC in 2010, results were #1 for Q1 & Q2 in the Florida Region. President’s Club trip winner for Tampa CSSC in 2010, ranked #2 overall for maintaining and exceeding all Sales & Customer Service Targets in the entire combined region of Florida, California, and Texas.

Basking Ridge, Nj, Us

Responsible for generating Call Center Analysis Reports, Sales Tracking, Forecast Models for Call Volume and Staffing. In addition, Special Project Manager for pilot project for Outbound Call Center Sales Team. Integrated local staff, systems, and reporting to allow RMG team to work interchangeably between overseeing the needs of either Business or Consumer offices. Managed efficient call volume, service level agreements (SLA), attendance, schedule adherence, and call productivity. Ensured daily reports were shared with Sales Managers, Sales Director, Region President, and National Team while making recommendations to increase productivity and performance to improve the overall line of business.Notable Accomplishments:  Led outbound call group that outperformed other divisional sales channels (Alternate Channels and Door to Door face-to-face sales’ teams.) Oversaw call center productivity for over 500 online sales and billing agents for Consumer and Business. Averaged and ensured office productivity averaging 15K calls daily.

Basking Ridge, Nj, Us

First Resource Manager for the newly combined region including Consumer (CSSC) and Business BSC services. Led a team of 8 to 10 Supervisors mentoring over 500 agents. Integrated local staff, systems, and reporting to allow RMG team to work interchangeably between overseeing the needs of either Business or Consumer calls and online agents. Managed efficient call volume, attendance, schedule adherence, and call productivity. Ran daily reports and shared results with Sales Supervisors, Sales Managers, Sales Director, Region President, and National Resource Management.Notable Accomplishments: ☑ Oversaw call center productivity for approximately 500 online sales and billing agents for Consumer and Business. Averaged and ensured office productivity 13K calls daily. ☑ Met a Public Utility Commission compliance requirement and avoided fines by ensuring calls were answered in less than 29 seconds (on average) at least 95% of the time for both Consumer and Sales offices.☑ Achieved first place in nation with absences under 2% and occurrences of schedule deviations at less than 15%.

Basking Ridge, Nj, Us

Team Leader and Internal Help Desk/Escalation Specialist.