Morgan Perez

Morgan Perez Email and Phone Number

Serving Science through Global Operations & Transformation @ Thermo Fisher Scientific
Morgan Perez's Location
United States, United States
Morgan Perez's Contact Details

Morgan Perez personal email

Morgan Perez phone numbers

About Morgan Perez

Experienced & dedicated, results producing and solutions oriented people centric business expert with over twenty years of progressive leadership in medium, large and enterprise matrix companies with a core focus on medical devices & scientific instruments. Extensive experience with global operations in (Asia: Philippines, Malaysia, Japan, Greater China, Canada and EMEA) leading Internal and Business Process Outsourcing Contact Centers, Field Services, and IT Digital Transformation operations.

Morgan Perez's Current Company Details
Thermo Fisher Scientific

Thermo Fisher Scientific

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Serving Science through Global Operations & Transformation
Morgan Perez Work Experience Details
  • Thermo Fisher Scientific
    Sr. Director - Global Service Operations & Transformation
    Thermo Fisher Scientific Aug 2020 - Present
    Waltham, Ma, Us
    Responsible for a large service and support organization (550 Staff) with significant revenue ($500M) that supports 9 Thermo Fisher Scientific Business Units. Key areas of responsibility include: Project Management Office, Workforce Planning, Digital Transformation, Data Engineering, Data Analytics, Service Operations, Customer Concierge, Technical Application Science (PhDs), and Technical Hardware Support and long tail contract telesales.
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  • Dexcom
    Director - Global Technical Support -Training, Postmarket Intake, Capacity Planning [Qa/It Org]
    Dexcom Feb 2018 - Aug 2020
    San Diego, California, Us
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  • Resmed
    Senior Director Of Customer Service - Americas [Global Operations]
    Resmed 2015 - 2017
    San Diego, Ca, Us
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Morgan Perez Skills

Customer Satisfaction Management Process Improvement Leadership Vendor Management Program Management Team Building Customer Retention Customer Service Coaching Workforce Management Change Management Sales Management Business Process Improvement Training Customer Experience Call Center Development Sales Quality Assurance Sales Operations Bpo Cross Functional Team Leadership Outsourcing Sales Coach Inbound Marketing Operations Management Public Speaking Staff Mentoring Client Services Business Process Outsourcing Outbound Product Planning Iot Customer Success Interactive Intelligence/genesys Continuous Improvement Global Operations Oracle Plannning Siebel Professional Services Salesforce.com Itil

Morgan Perez Education Details

  • Gonzaga University
    Gonzaga University
    Criminal Justice Concentrations

Frequently Asked Questions about Morgan Perez

What company does Morgan Perez work for?

Morgan Perez works for Thermo Fisher Scientific

What is Morgan Perez's role at the current company?

Morgan Perez's current role is Serving Science through Global Operations & Transformation.

What is Morgan Perez's email address?

Morgan Perez's email address is mo****@****aol.com

What is Morgan Perez's direct phone number?

Morgan Perez's direct phone number is +176060*****

What schools did Morgan Perez attend?

Morgan Perez attended Gonzaga University.

What are some of Morgan Perez's interests?

Morgan Perez has interest in Children, Economic Empowerment, Civil Rights And Social Action, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.

What skills is Morgan Perez known for?

Morgan Perez has skills like Customer Satisfaction, Management, Process Improvement, Leadership, Vendor Management, Program Management, Team Building, Customer Retention, Customer Service, Coaching, Workforce Management, Change Management.

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