Administers internal support for a 30-member team utilizing Microsoft Office and Salesforce platforms, including comprehensive user management, access control, and platform customization.Conducts training sessions and provided ongoing support to staff to ensure effective utilization of Microsoft Office and Salesforce for optimal performance in daily operations.Leverages Monday.com as a project management tool to organize and monitor various initiatives, maintaining project boards, timelines, and workflows to ensure efficient project execution.Delivers technical support and troubleshooting assistance to a team of 30, ensuring seamless operation and minimal downtime.Spearheads the onboarding process for new hires, managing the setup and distribution of high-value, work-issued laptops, ensuring a smooth transition into their roles.

Creates innovative design packages to elevate and differentiate branding and marketing andadvertising initiativesMeets with client to determine marketing and design vision, scopes of work, budgets, anddeliverable time framesFormats designs and media for use in print and web applications, and deliver production-readygraphics in HTML and CSS Paginate four-color and black and white layouts, rescaled and cropped images using Photoshop,and compile client data into PDF formats, and edit documents and layouts prior publication and submission to printer

Analyzed and visualized potential job candidate data using Microsoft Power BI, delivering actionable insights to inform effective hiring decisions.Acted as a representative for Microsoft, engaging with potential applicants by providing information, addressing inquiries, and collecting applicant data.Identified and resolved recruitment challenges, implementing strategic recruitment activities to enhance overall processes and outcomes.Facilitated monthly training sessions for a team of 4-5 members, focusing on case load management, mental health resources, confidentiality protocols, and system updates.Authored and published detailed job postings on career websites, newspapers, and university boards, ensuring clarity and attractiveness to potential candidates.

Ensured the accuracy and completeness of data by addressing 10-20 inconsistencies daily in collaboration with executive staff.Worked within an agile, cross-functional team, meeting crucial database deadlines while maintaining data integrity.Coordinated with the Quality Control team to accurately enter legislative data into the regulatory database, ensuring compliance with standards.Collaborated with the Compliance Team to ensure timely and consistent entry of assigned data and content into the Regulatory Database.Maintained and updated project trackers daily using collaborative Microsoft Excel spreadsheets, ensuring up-to-date and accurate project status reporting.

Selected to be a Forbes under 30 scholar at 2018 summit in Boston, MA.

Managed and maintained donor database records using RaisersEdge software, ensuring accuracy and completeness of donor information.Processed and entered donations, pledges, and donor interactions into RaisersEdge database with a high level of attention to detail and efficiency.Conducted regular data audits and cleanup activities to maintain data integrity and consistency within the donor database.Collaborated with fundraising and development teams to generate accurate donor reports and queries using RaisersEdge for strategic decision-making.Provided training and support to team members on RaisersEdge functionalities, optimizing their use of the software for donor communication and engagemen

Increased social media engagement lead generation by 33% within six months through regular engagement and creating engaging political content utilizing Adobe Photoshop and CanvaConducted outreach to local community leaders and progressive organizations through door knocking and phone bankingSpearheaded and managed volunteer events such as phone banks and three-monthly voter registration drive eventsRegularly responsible for a team that contributed to 200 calls a week for volunteer recruitment to build and expand the team throughout the city of HoustonTrained and coordinated volunteers, organized, and managed various activities and events, and researched government funding opportunities

Coordinated with 5-member team to develop engaging and innovative graphic designs for logos, flyers, posters, and page layouts, and provided guidance and direction to junior graphic designers on complex and large-scale projectsCreated logo prototypes and processed publication-ready advertisements for departmentsCreated and designed pamphlet Illustration concepts from sketches and Adobe PhotoshopDesigned digital multimedia campaigns for annual Homecoming events utilizing Adobe Photoshop while collaborating with Special Events department to determine their visual needs

Assisted fundraising department logistics, inquires, data entry, reporting, preparing presentations and materials and answered and routed phone callsHighly proficient in data management software (RaisersEdge, Salesforce) to maintain client gifting records and utilized SPSS software to process data and run essential monthly reportsProcessed invoices, distributed mail, ordered supplies, processed expenses, and maintained calendarsServed as liaison with technical support staff for office equipmentPerformed clerical duties, such as filing, faxing, answering phone calls, and responding to emailsPerformed site evaluations, customer surveys and team audits

Compiled statistical information for special reportsVerified and updated account information in company computer systemProcessed upwards of 500+ confidential health insurance EOBs with care and precisionTransferred written information into databases to maintain consistent, accurate client records and project detailsCoordinated daily, weekly, and monthly domestic and international meetings in an organization of over 400 employees across global locations in multiple time zones