Managed the development and execution of client projects ranging from websites/landing pages, CRM campaigns, data analytics reporting, innovation discovery and e-commerce loyalty solutions, delivering them on-time and within budget.Facilitated the collaboration between internal teams and client stakeholders to define project requirements, deliverables, and timelines.Coordinated the day-to-day client communications and escalation paths across multiple clients and projects, ensuring their needs were met in a timely and professional manner.Provided regular project status reports to both internal and external stakeholders, ensuring transparency and accountability.Analyzed workflows and processes and implemented changes, improving team satisfaction and efficiency.Managed the deployment of over 30 DevOps and maintenance updates, improving the stability and performance of live products with over 45 million customers.

Led the successful execution of complex digital projects across five different clients, encompassing websites, social media campaigns, mobile applications, landing pages, and digital in-person experiences.Worked closely with clients, stakeholders, and internal teams to gather requirements, define project specifications, create user personas, and craft UX strategies that met the project goals.Regularly updated clients and internal leadership on project progress, ensuring clear and effective communication at all times.Oversaw major agency-wide initiatives, including the migration to Dropbox and the redesign of the agency website and email domains, in coordination with the IT department.Managed the agency website, including a full redesign and ongoing content management to ensure the site was up-to-date and reflective of the agency's brand. Implemented a standardized development process for the McGarrah Jessee Agency website to promote diversity, equity, and inclusion, with data updates conducted every quarter.Fostered a culture of collaboration and continuous improvement by introducing project retrospectives agency-wide.Brands: Frost Bank, Whataburger, Case Knives, GameStop, MOVE Texas

Responsible for the management of production on digital and experiential projects across multiple clients.

Managed the complete lifecycle of digital projects, including UX design, development, and launch, for a variety of websites, content management systems, native iOS, and Android apps.Built strong partnerships with clients by actively engaging in requirements gathering, defining project scope, and setting clear expectations for deliverables.Maintained consistent communication with clients, keeping them informed of project status, progress, and potential issues, fostering strong relationships.Crafted project plans, including scope, timelines, and cost estimates, for the development of both mobile and web applications, ensuring a seamless delivery.Coordinated project processes and workflows with an international development team, leading cross-functional teams to success.Brands Worked on include: Victoria's Secret, VS PINK, Macy's, Tory Burch and Pluckers Wing Bar

Instrumental in the launch of mobile game development within the studio.Collaborated with cross-functional teams, including game design, engineering, and art, to establish project timelines, deliverables, and prioritize feature development and launches.Streamlined studio operations by managing the transition to Jira and Confluence tools, including developing project workflows and automating project status reporting for leadership stakeholders.Games: Wizard 101, Pirate 101, Grub Guardian, Rise & Destroy, EverClicker & other unannounced or retired projects.

Instrumental in establishing the Customer Support Team for the launch of a massively multiplayer online (MMO) game. Developed effective processes and procedures to manage customer inquiries and address a wide range of service issues.Spearheaded the successful implementation of billing support processes, serving a customer base of over 10 million players through various communication channels including email, written correspondence, and phone.Collaborated with cross-functional teams to provide prompt and effective solutions to customer problems.Games: Wizard101, Pirate101

Assisted Customers via phone and email with questions regarding orders including the process of Cancels, Adds and Change Requests. Scheduled professional Installations with a number of internet providers and followed up with Customers. As the Customer Team Lead, developed process that resulted in the reduction of customer response times, customer complaints and scheduling errors for the department.