Morgan Conrad Email & Phone Number

Los Angeles, CA, US

Santa Monica, California, US

• 3x Webby Award Winner for Olivia Rodrigo GUTS campaign in 2023.
• Manage 110+ artist audiences, including Billie Eilish, Eminem, Kendrick Lamar, Lady Gaga, and Olivia Rodrigo.
• Develop and execute audience growth strategies for long-term fan engagement and retention.
• Drive segmentation, personalization, and creative tactics to improve engagement and conversion across email and SMS.
• Leverage marketing automation tools to optimize transactional, promotional, and evergreen content strategies.
• Monitor KPIs through data analysis and translate findings into actionable insights that drive strong business strategy.

Santa Monica, California, US

Santa Monica, California, US

Glendale, CA, US

• Provisioned client on-boarding configurations and push of client white label mobile apps through App Store Connect and Google Play Console.
• Supported clients through Zendesk Help Desk tickets and web/mobile app bug reporting.
• Generated client health reports for CEO and Sales Team.

Santa Monica, California, US

• Coordinated marketing strategy, launch schedules, and advertising for a roster of 15+ artists, including Brothers Osborne, Eric Church, Jon Pardi, Maddie & Tae, and Sam Hunt.
• Oversaw creation of marketing assets, providing creative direction and specifications.
• Booked travel for artists and contest winners for special events.
• Organized industry and artist events, including award show campaigns.

Santa Monica, California, US

• Supported Label and D2C eCommerce production teams with the development, configuration, product set-up, and launch of artist webstores and campaigns.
• Managed VIP logistics, including ordering exclusive merchandise, marketing and messaging, maintaining ticketing site, and distributing VIP lists to tour crew/onsite concierge.

Glendale, CA, US

• Provisioned client on-boarding configurations and push of client white label mobile apps through App Store Connect and Google Play Console.
• Supported clients through Zendesk Help Desk tickets and web/mobile app bug reporting.
• Generated client health reports for CEO and Sales Team.

Arlington, VA, US

• Supported the 4th annual USO Okinawa Color Blast 5k, the largest one yet, with over 800 attendees and 100 volunteers.
• Assisted with program and operations communications and awareness by speaking weekly on the local military radio station.
• Compiled stories and photos during and after programs, events, and activities for inclusion on social media sites and use by the USO Communications team.
• Produced and maintained reports, files, and databases, including financial reports, invoice tracking, attendee lists, and meeting correspondence.
• Developed, planned, and executed programs and events in coordination with USO Leadership and key external agencies.
• Served as a knowledge resource for programs, events, activities, and services offered at USO Kinser, ensuring that all were scheduled and executed within budget.

West Hollywood, California, US

• Balanced interpersonal and communication skills, patience, and persistence to troubleshoot issues so all users left with the experience of world-class customer service and a complete understanding of the Houzz platform.
• Provided branding support and community relations to Houzz professionals and users via phone, email, Houzz.com website, and the Zendesk computer help desk tool.
• Worked in a team atmosphere and assisted in coaching three oncoming personnel to the Support position through one-on-one training.
• Maintained customer data in Salesforce.

Jacksonville, Florida, US

• Delivered in-home respite care for EFMP children of two military families.
• Independently handled the documentation and submission of monthly reports and personal work hours for compensation from ELC of Duval.

• Promoted to Supervisor of Ushers after six months as an entry-level crewmember.
• Supervised and provided instructions to teams of up to 40 ushers and/or security in guest relations and event coordination.
• Events included Cirque du Soleil’s Michael Jackson THE IMMORTAL, UF Commencement, and University of Florida Men’s Basketball Games.

• Frontline of Stephen C. O'Connell Center facility
• First to greet patrons
• Took tickets, directed guests, and answered questions
• Secured the building and its property
• Performed bag checks as patrons enter the facility
• Worked to diffuse difficult situations that may arise

• Ensured all customers received the best care and customer service while dining at the restaurant.

Los Angeles, CA, US

• Contributed to the coordination and strategic planning required for public and brand imaging in the entertainment industry.
• Assisted coordinating Red Carpet media access for the 2013 ESPY Awards.
• Created and presented mock T-Mobile public relations and marketing campaign to the CEOs of PMK
• BNC.

Bachelor Of Science (Bs), Telecommunications Media & Society With A Minor In Business Administration

Education record